This discussion topic is read only
This discussion topic has been answered
Discussion topic: Virgin internet connection problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 28 Mar 2023 08:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Defiantly a Virgin issue, connected the Glass to my mobile broadband and it worked fine, I use O2. Back to VM no internet connection. I use my hub in modem mode and have a seperate WIFi mesh. May try a different DNS setting to see if that works
Message posted on 28 Mar 2023 08:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
I am a virgin customer and I'm having the exact same problem! Has anyone figured out a way to fix this?
Message posted on 28 Mar 2023 08:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
I'm also on Virgin Media and having the same issue. After calling this morning I should be getting an update from Sky later today.
Message posted on 28 Mar 2023 08:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
@Scotty761 But it 'could' be Sky now only working on sky/o2 connections ?
ive got EE , I'll give the hotspot a go and see
Message posted on 28 Mar 2023 08:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
True, I forgot Sky use O2 for their mobile service. Changing the DNS to Google had no affect so still busted
Message posted on 28 Mar 2023 08:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Pucks won't let me in to change the network setting .....grrr. It thinks the connection is ok as it can see my router, but reports internet is down. So stubbornly refuses to let me change it
Message posted on 28 Mar 2023 08:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Mine has just come back on.
I did a factory reset on the TV, all seems fine now.
Message posted on 28 Mar 2023 08:31 AM - last edited: 28 Mar 2023 08:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Had to disconnect Ethernet to get to Negwork settings, successfully connected to my EE phone hotspot and everything worked.
so it's just Virgin I think
Message posted on 28 Mar 2023 08:42 AM - last edited: 28 Mar 2023 08:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
@Amber.p Ive got a rarely used puck in my office, i've tried a factory reset on it and im getting the same issue during setup. Connected to Broadband router passes, connection to internet fails.
😞
Message posted on 28 Mar 2023 08:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Hi @Andygroove Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot?
Then restart your Puck?
I used to have superpowers… But a therapist took them away.
Message posted on 28 Mar 2023 08:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Done that, router and AP several times.
The only thing not working in the entire house are the 4 Sky pucks. (and trust me I have a LOT of devices connected in this Smart Home 😉 )
Message posted on 28 Mar 2023 09:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Factory reset did not fix the issue for me. Sky are working on it so should get a solution soon.
Message posted on 28 Mar 2023 09:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Just spoke to someone at Sky and they confirmed it is indeed a Virgin Media issue. They are looking into it and trying to sort it.
Message posted on 28 Mar 2023 09:05 AM - last edited: 28 Mar 2023 09:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Have Sky confirmed they are aware ?
Oh ok......Seen the updates
Message posted on 28 Mar 2023 09:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Same here on my Glass & Puck, and yes I'm on Virgin Media. But strange that Sky they are connected -
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page