Virgin internet connection problem

[Holly+W]

Sky Staff, looking at this thread this has been going on 18 months on & off and it needs sorting permanently!

Virgin do not choose which devices can & can't connect to their routers. And as a Virgin broadband customer we can view exactly what we have connected to our routers on the Connect app, and it shows clearly that the Internet is connect to the Puck via Ethernet & the broadband is running at full speed to the device as shown in the picture. The issue is your pucks not recognising a virgin broadband connection correctly & needs sorting asap!! Or you need to make it clear before selling Sky Stream to someone, that your pucks are not compatible with certain broadband providers. 

I'm paying for a service I now can't get, same as are many others & it needs sorting immediately as this happening intermittently for 18 months is long enough to find a fix!

[Holly+W]

 

[Holly+W]

 

[Holly+W]

@Chloe-W22 

Please can you contact them again then as it's happening again, which is ridiculous after 18 months since the first reported problem?

Many thanks, 

Holly

[Emmacee]

I have no signal at all since back of 3 my wifi is working fine with Virgin an they have said there is no problems at all it must be sky . My phone wifi is working so must be my sly glass just won't connect to internet what is happening ?? 

[graham2205]

I'm have trouble connecting sky glass to virgin again is anyone else having the problem 

[CarliGee]

Yip called sky and they just said it's a known issue and will be fixed before the end of the day 🙃

[Holly+W]

Yep, unfortunately. You'd think after 18 months of this "known problem" keep happening, Sky would have found a fix.

[Nockulus]

Same problem. Connected to router, no internet. Rest of devices on broadband working fine. Just sky having problem.

[various]

Same here. Sky glass is a joke wish I hadnt bothered., so unreliable.

[CarliGee]

First big issue I've had tbh, but it's a biggie! 

[Rhysjw]

Vigin media not connecting to sky glass all other devices connected to WiFi though 

[Tim+Adams]

Hi @Rhysjw 

Unfortunately there's an issue with Virgin & Sky which is currently being investigated.

Thanks,

Tim

[Tim+Adams]

Hi @Emmacee 

Unfortunately there's an issue with Virgin & Sky which is currently being investigated.

Thanks,

Tim

[Templar18]

Once again Virgin media vs Sky issues... This is what the 4th /5th time this year.

It's a joke, tbh I wonder why I moved to sky, the Glass is always freezing (have to pull the power all the time)

What do we know about the issue and eta for fix?