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Discussion topic: Virgin internet connection problem
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Message posted on 28 Mar 2023 02:31 PM
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Re: Virgin internet connection problem
Same here 😢
Message posted on 28 Mar 2023 02:34 PM
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Re: Virgin internet connection problem
Virgin service status saying midnight for fix in my area ... thankfully have Roku and around 6 beers in the fridge 😉
Message posted on 28 Mar 2023 02:36 PM
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Re: Virgin internet connection problem
Im not convinced these Virgin status page reports are relating to our problem tbh
Mine says there are TV issues, but surely that is referring to Virgin TV, they wouldn't say that for Sky TV,. if anything it would be on their Broadband section saying 'sky customers have been shafted and we are currently investigating' or words to that effect 😉
Message posted on 28 Mar 2023 02:36 PM
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Re: Virgin internet connection problem
Called Virgin customer support. They stated they don't support sky products and have a compatibility issue with sky equipment. They advised cancelling my broadband after being offered virgin stream which I declined. Problem only started today, but the tech team wouldn't answer that topic as to why.
Message posted on 28 Mar 2023 02:37 PM
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Re: Virgin internet connection problem
Uh oh.......
Message posted on 28 Mar 2023 02:38 PM
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Re: Virgin internet connection problem
Mine is saying broadband issues that night effect tv service
Message posted on 28 Mar 2023 02:39 PM
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Re: Virgin internet connection problem
Yeah I think that's seperate as if I check my area it's showing as no issues in my area on virgin website so definitely different issue to this one
Message posted on 28 Mar 2023 02:41 PM
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Re: Virgin internet connection problem
Yes my problem only started today aswell so virgin could lose a lot of customers if they dont support sky
Message posted on 28 Mar 2023 02:41 PM
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Re: Virgin internet connection problem
Mine is working again...
Message posted on 28 Mar 2023 02:43 PM
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Re: Virgin internet connection problem
Only problem with that is sky broadband isn't fast enough to support glass in my area so will have to change tv provider rather then internet provider
Message posted on 28 Mar 2023 02:44 PM
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Re: Virgin internet connection problem
Yeah it's not as fast as my virgin in my area and still not on for me
Message posted on 28 Mar 2023 02:45 PM
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Re: Virgin internet connection problem
Would Virgin lose customers ? Or would Sky ?
Nothing comes close to Virgins BB in my area.....so Virgin would probably win for me (despite me just cancelling their TV and moving back to Sky)
I cant believe this is areal answer though, im sure anti competition would have something to say, and more like Virgin employee just trying to make a quick buck my selling people their own Stream package when they call up.
Message posted on 28 Mar 2023 02:46 PM
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Re: Virgin internet connection problem
I'm back up and the VPN is working also so I would say this is likely virgins fault
Message posted on 28 Mar 2023 02:47 PM
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Re: Virgin internet connection problem
Not sure why anyone is considering leaving Sky/Virgin over this it's a temporary issue it will be resolved something similar can happen with any ISP.
Glad to see another customer getting service resumed.
Message posted on 28 Mar 2023 02:48 PM
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Re: Virgin internet connection problem
Always been loyal to both broadband with virgin sky for tv
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