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This discussion topic is read only Discussion topic: VIP REWARDS CANT FIND!

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It does NOT relate to sound box, the drop down menu has nothing about sky rewards, I had an email saying I had a free film to watch, can't find the reward anywhere on the app, going back and forwards asking me to sign in!!! It's ridiculous, what's the point of being a VIP customer when you can't access it??

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What do you see on this link @TrackyB ?

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Just a list of chargeable films.

It it actually the free Welcome to VIP movie you are looking for, or is it the Free Peter Rabbit movie that you've seen.

If so I couldn't find it through the menu's either, the only way I could get to it was to use the Sky remote voice control.

If you qualify for a free vip new customer movie (and assuming Sky have your account correctly set up) these should be showing as £0

As @pjhaahl asks, which free movie are you referring to ?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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