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This message was authored by: samwarb

Soundbox unavailable

Hi,

 

I'm trying to purchase a soundbox. I have tried to order through the website and when I try and go to the page it just says 'an error has occured' when loading the page. I have tried going through the Sky Q > My account > shop, but there is nothing there. I can't get through on live chat and I've been on hold for over 40 minutes and have given up. Any ideas how I can purchase?

 

Thanks.

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This message was authored by: mike+simmonds

Re: Soundbox unavailable

Posted by a Superuser, not a Sky employee. Find out more

Hi @samwarb 

 

Sorry to say that Sky have run out of stock with no plans to have any more made 🙁

 

Neither have they announced any plans for a mk 2 

 

There are a few around on reseller sites but of course you would buy those at your own risk 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: samwarb

Re: Soundbox unavailable

Oh no! Gutted!

 

I was going to buy one but before Xmas by decided to save the money until after, wish I would have just got it now!

 

Thanks for the reply 

This message was authored by: mike+simmonds

Re: Soundbox unavailable

Posted by a Superuser, not a Sky employee. Find out more

I've not heard much about the reasons behind the decision - my own guess would be that there wasn't much profit in them when selling below £200 and several people have said the lack of a built in ARC was a bit off putting (no ARC means you have to use an optical cable for TV apps and 3rd party devices)


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: TimmyBGood

Re: Soundbox unavailable

Posted by a Superuser, not a Sky employee. Find out more

@mike+simmonds 

 

No ARC, no Atmos, an unusual form-factor* and a pseudo-surround system no-one else has even tried.  A bold attempt, but possibly just a bit too much of a stretch.

 

*remember the TV on a plinth in the launch pics so its remote worked?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: mike+simmonds

Re: Soundbox unavailable

Posted by a Superuser, not a Sky employee. Find out more

"No ARC, no Atmos, an unusual form-factor* and a pseudo-surround system no-one else has even tried.  Possibly just a bit too much of a stretch."


and yet @TimmyBGood - despite all that - I really like mine 😅


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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