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Discussion topic: Unable to sign into Disney + on Sky Q

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This message was authored by snooze2022 This message was authored by: snooze2022

Unable to sign into Disney + on Sky Q

Hello,

When i click on the disney + app it tells me to 'Log in with your email'

but I am unable to enter anything, If I move down to the 'continuie' button it says, I must enter an email address,

Ive tried using the speaker button but that does not work either, 

Anyone have any ideas?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Unable to sign into Disney + on Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@snooze2022 wrote:

Hello,

When i click on the disney + app it tells me to 'Log in with your email'

but I am unable to enter anything, If I move down to the 'continuie' button it says, I must enter an email address,

Ive tried using the speaker button but that does not work either, 

Anyone have any ideas?


@snooze2022 from memory when on the app when you press log in it should come up with the option to enter your e-mail address if you then press the select/center button it then brings up a keyboard to allow you to enter your e-mail address 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Unable to sign into Disney + on Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@snooze2022 wrote:

Hello,

When i click on the disney + app it tells me to 'Log in with your email'

but I am unable to enter anything, If I move down to the 'continuie' button it says, I must enter an email address,

Ive tried using the speaker button but that does not work either, 

Anyone have any ideas?


@snooze2022 from memory when on the app when you press log in it should come up with the option to enter your e-mail address if you then press the select/center button it then brings up a keyboard to allow you to enter your e-mail address 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
snooze2022
Topic Author
This message was authored by snooze2022 This message was authored by: snooze2022

Re: Unable to sign into Disney + on Sky Q

WOW, HOnestly, I would have never have found that, even googling that didnt come up, thank you for your quick reply, I am logged in now! thanks again

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