287

This discussion topic is read only This discussion topic has been answered Discussion topic: Unable to remove item from playlist

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

@Jayboy1990 so you are saying you DO NOT need to select the View all in the Playlist, which then displays the sub menu Play now in order to access the Play now Rail to play programs added to the Playlist?

 

If so, what is the point of the Play now Rail, if you can Watch, (Play any episode), from the Playlist Rail?

55" Sky Glass Generation 2 TV
This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

The Rail for playlist that you see on the homepage is a play now rail. 

 

The idea behind the play now rail is for you to easily and quickly access content you have added and that has become available to watch. 

 

For example:

Adding tonights Lingo will go into the main playlist, at time of airing it will show in Play now (on homepage) as playable whilst its being shown live. It will then dissapear briefly until ITV hub make it available for catch up and then it appears again on the Play now rail again and when selecting would take you to the ITV hub for playback. 

 

Hopefully that covers your question. 

 

Play now will also offer programmes you havent added to your playlist for instance if you watch eastenders on demand the Playnow rail will suggest that you may want to continue watching this programme, and explains why some shows can display in the play now rail but are not added to your main playlist. 

This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

@MichaeWlG 

 

You may also find this useful, if you dont have time to read the article the video is very helpful. 

 

https://helpforum.sky.com/t5/Sky-TV/Sky-Glass-Playlist-explained/ba-p/3828792

 

 

This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

@Jayboy1990 You say. "The Rail for playlist that you see on the homepage is a play now rail".

 

I am even more confused now sorry? All I know is, I can guarantee you after 4pm today, LINGO will drop out of the Playlist Rail on both Home Screen and TV Shows Screen, where I KNOW it can be REMOVED, BUT it will REMAIN in the Play now Rail, where it CANNOT be removed.

 

This will happen even if I REMOVE LINGO from the Playlist Rail BEFORE 4pm, which is the option for all programs in there. BUT only LINGO comes back into my Play now Rail. Anything else I remove from my Playlist Rail, stays removed....

 

This is what is doing my nut in....

55" Sky Glass Generation 2 TV
This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

That gem was posted on ‎09 Nov 2021 11:19 AM, things have moved on from them, there is no SHOW CENTRE for one..

55" Sky Glass Generation 2 TV
This message was authored by: Jayboy1990

Re: Unable to remove item from playlist


@MichaeWlG wrote:

@Jayboy1990 You say. "The Rail for playlist that you see on the homepage is a play now rail".

 

I am even more confused now sorry? All I know is, I can guarantee you after 4pm today, LINGO will drop out of the Play now Rail on both Home Screen and TV Shows Screen, where I KNOW it can be REMOVED, BUT it will REMAIN in the Play now Rail, where it CANNOT be removed.

 

Are you watching Lingo once its been in the Play now rail on homescreen?

 

This will happen even if I REMOVE LINGO from the Playlist Rail BEFORE 4pm, which is the option for all programs in there. BUT only LINGO comes back into my Play now Rail. Anything else I remove from my Playlist Rail, stays removed....

 

This is because the playlist thinks that you like watching Lingo so will keep the program appearing as a suggestion. 

 

This is what is doing my nut in....


TBH the Playlist is one of the most confusing things to try and explain. 

 

 

The show centre is when you go into the full playlist. 

It lists tv shows, sports, films etc. 

This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

@MichaeWlG 

 

these images are from my own glass. 

Full playlistFull playlistPlay now on homepagePlay now on homepage

This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

You will see once the images have been approved that the play no rail shows episodes that are unwatched and available. 

 

The main playlist however lists absolutely everything iv watched and added including things that havent aired yet so unavailable, and also the one that have ended and have no more episodes in the series to be watched. 

This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

Thanks @Jayboy1990 but I am still confused, I will simply not use the Playlist, I can just as easily find what I want from the many menu Rails.

 

By The Way, am I the only user who cannot see images posted, and highlighted text unless I am LOGGED out as a Sky Subscriber?

55" Sky Glass Generation 2 TV
This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

Images have to be approved so dont appear immediately. 

 

 

This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

@Jayboy1990   No, I can see them just fine if I am logged out, you try doing that....

 

MichaeWlG_0-1643807119220.png

 

55" Sky Glass Generation 2 TV
This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

I can see them either way. @MichaeWlG 

This message was authored by: Jayboy1990

Re: Unable to remove item from playlist

How strange i cant see the one you posted yet as its not been approved. I can see others whether signed in or out. 

This message was authored by: MichaeWlG

Re: Unable to remove item from playlist

Thanks, I had to de-select Ignore HTML in my settings, I see things as I post them now...😃

55" Sky Glass Generation 2 TV
This message was authored by: JanTK

Re: Unable to remove item from playlist

@MichaeWlG if it makes you feel any better, I still have Around The World In 80 Days in my Play Now rail 🙄

 

I can't see that ever dropping off as I usually watch the progs I've added as they air or not long after. What is frustrating is that those I have watched live such as Neighbours and Call The Midwife are still in my Play Now rail. Sky need to tweak their algorithms in order that programs that HAVE been watched live do drop off the Play Now rail once they've been watched 🤷‍♀️

43” Sky Glass TV, and Sky Stream Puck connected to 50” Sony Bravia kd-50x80j.
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Answered - Go to Answer