This discussion topic is read only Discussion topic: Two Sky Accounts one email address

This message was authored by: samgbr · ‎13 Feb 2022

Had Sky, cancelled as moving home, and were not sure where we would end up.

Moved, rejoined Sky, installed and working, but now my email address and sky ID only show old account details and none of new one.

Any ideas on how to resvolve?

Would like to check details online

This message was authored by: SKY1992bf · ‎13 Feb 2022

@samgbr If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it on the old account first

To do this use this link

https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fmyaccount%2Fmy-details%...

If the above link does not work try doing it yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/welcome-to-sky#M1014

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: samgbr · ‎13 Feb 2022

Thanks! Shame none of the links seem to get me the options needed!

This message was authored by: SKY1992bf · ‎13 Feb 2022

@caesarome can you offer any additional advice to op, if none of the relevant links resolve the issue I'm at a loss

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎13 Feb 2022

You should be able to do what @SKY1992bf has posted @samgbr namely to login to your old account via this link and then remove the email address from it, you might need to put something else in it's place:

https://www.sky.com/myaccount/my-details

Once you have done this logout and then you should be able to login to access your new account.

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