Payment

[matbar1]

I just got this text from sky 'The payment for your latest bill has failed. To prevent any fees or suspended services please confirm your details at: www.skymobile-services.com ' but the money has come out of my bank on the 13th and say my 10th of October payment has been received, what do I do?

[GD1 · Accepted solution]

@matbar1  Yeah, ignore it, it's a scam even the address they use is incorrect. Sky only ever use a sky.com address.

[matbar1]

Yeah I decided to go through the actual website and thought that, but it came from the same text message that tells me my data is running out so it could get some other people, I'm not sure how they got it to send from that adress but they have 

[GD1]

@matbar1  Scammers are good at spoofing known numbers to make it look real

[matbar1]

Okay ty for clearing it up, have a good night 

[tomtoms16]

please return my payment off 35  19 

[Daniel0210]

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@tomtoms16 wrote:

please return my payment off 35  19 

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@tomtoms16 I’m afraid you aren’t talking to Sky Customer Services here. This is primarily a customer helps customer forum and Sky won’t contact you as a result of your post on here.

[GD1]

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@tomtoms16 wrote:

please return my payment off 35  19 

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You're not talking to Sky directly, if you could explain what has happened we may be able to escalate your post to Sky.

[Tina+Dalton]

I need to change my date for my payment please 

[daveNOS]

@Tina+Dalton You should be able to do that yourself via this link https://www.sky.com/help/diagnostics/change-your-payment-method-or-date/what-do-you-need-help-with .

Be aware though if your bill is due with in the next 14 days any change of date won't take effect until next months bill.

[SKY1992bf]

@Tina+Dalton  For sky + or q use this link 

https://www.sky.com/myaccount/bill/change-payment-date

for glass tv follow the instructions on this link 

https://www.sky.com/help/articles/payments-sky-glass