Technical issue/ can only record 4 programmes.

[Sky+Slough]

Recently I've been having numerous occurrences of programmes not recording or trying to watch a channel and getting a black screen and a 'technical issue' message. 

looking at this more it seems to when recording  4 programmes at the same time the 5th one will always clash and the channel will go black and display this error message. 

Is this a known fault? Do I need a new box?

[nigea99]

Hi @Sky+Slough what Sky Q box do you have ? 

Please tell us the hardware version shown in 

Home - Settings - System Info 

Although I can't remember if it has any bearing or not - do you have  your own dish or fed by a communal system ?

[Sky+Slough]

It's an early one I think. 

32B062

Own dish. 

[nigea99]

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@Sky+Slough wrote:

It's an early one I think. 

32B062

Own dish. 

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Thanks - I just wanted to check that it wasn't an early 1TB box which could only record 4 channels

Can I suggest that you check both your cables - place into standby then unscrew the plugs and check that the centre core wire is not broken short - it should protrude slightly from the end of the connector.

F connector - central core

When checked replace & ensure they are fully tight

[Sky+Slough]

Thanks.  Have done that and they looked fine.

If that was the issue would it be resolved by a power-off re-boot as this is what happens.  When the box comes back up I can then again record 5 programmes but the issue is re-appearing every week or so.

Also, when the only recording 4 things issue is present I am also unble to record anything from BT Sport ESPN channel as it just fails with 'technical issue' message.  Again this is resolved with the re-boot.

Seems like it might be a hardware issue with the box? It is 3 or 4 years old I think.

[nigea99]

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@Sky+Slough wrote:

Thanks.  Have done that and they looked fine.

If that was the issue would it be resolved by a power-off re-boot as this is what happens.  When the box comes back up I can then again record 5 programmes but the issue is re-appearing every week or so.

Also, when the only recording 4 things issue is present I am also unble to record anything from BT Sport ESPN channel as it just fails with 'technical issue' message.  Again this is resolved with the re-boot.

Seems like it might be a hardware issue with the box? It is 3 or 4 years old I think.

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Sorry but unfortunately  I don't really know what might be your issue - if it was a disk issue then I would expect more problems. 

One thing you might want to try in case it helps is a reset of the box settings 

Go to Home & scroll down to Settings - do not press enter/Select at this point , Press 0 0 1  in sequence, now followed by enter/select to access the Engineer's menu

Then select Reset & select Reset Settings (don't select the others as they have more impact) 

NOTE : If you do a reset settings you will need to repair your remote control