Support with your Sky bill

[SKY1992bf]

@Taymor  Were you more than two weeks late paying if you were Sky insist that you pay the next month's bill in advance as well before your service is restored 

[Piesarus]

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@Taymor wrote:

Hi I payed 93 pound this afternoon its saying now I to pay 137 to get my services back How's this and I can't pay till Friday help

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It could be the outstanding amount plus next months payment in order to normalise your account. It could also be that a discount period has ended. However, the fly in the ointment is Sky will probably not speak to you until all outstanding monies have been paid.

[Taymor]

It's a joke I have autism and my TV helps me stay calm but it's restricted I changed date for bill to the 26th but they said I had to pay 93 to get reinstated what was lies

[caesarome]

Changing your date isn't going to help if you are behind in paying your bill. If Sky are saying you owe this extra amount then it will need to be paid I'm afraid and you will also need to setup a direct debit before they will restore your services.

[Piesarus]

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@Taymor wrote:

It's a joke I have autism and my TV helps me stay calm but it's restricted I changed date for bill to the 26th but they said I had to pay 93 to get reinstated what was lies

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If your TV has Freeview then this too should help you to stay calm. Good luck.

[Taymor]

I changed it before bill was done for this month 

[caesarome]

Fair enough, but it will still need paying.

[Piesarus]

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@Taymor wrote:

I changed it before bill was done for this month 

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You are simply conversing with customers like yourself, we are not Sky and no one here can access your account.

[Justine1990]

Hi, I hope you can hel me with this as my account is supended and I cannot contact anyone for assitance. 

In December I have moved to vodafone, but my sky bill mist have continued to be charged although on the website it says that for transition to certain operators(including vodafone) I did not need to let you know and the trafer would happen automatically. Now it seems that I'm still being charged, I do want to pay this bill before I know why, as well as it say that my account is supended and to restore servuce i need to pay the bill but I do not want to restore the Sky service. 

Please advise, 

Many thanks

Justine

[Piesarus]

@Justine1990 Please reads the post above yours. We are not Sky, just customers like yourself.

[Taymor]

Am getting calls from ppl saying my WiFi getting hacked and they telling me to download a support page of Google play store is this a scam

[PandJ2020]

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@Taymor wrote:

 is this a scam

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Yes.

[PandJ2020]

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@Justine1990 wrote:

it says that for transition to certain operators(including vodafone) I did not need to let you know and the trafer would happen automatically. 

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It depends on what services.  A line takeover for phone & broadband only.  Other types of services cannot.

Alternatively, it's just billing cycles and a credit will be generated on the next bill.  The general advice is to pay what they say you owe and if there's an error it will be refunded.

[MartinSharpy]

I have exactly the same issue - signed up my elderly parents in Novemeber 2020 for a 3 year fixed price deal and now they have a £3/month hike after just 3 months of the service. How is that not miss selling or devious or similar? Ill await a response from someone here who knows.

[SKY1992bf]

@MartinSharpy  What package did you subscribe to for your parents?