Support with your Sky bill

[LEVENFORD+LADIES]

Thanks,  I didn't like to call them as I know they will be really busy

[Notton]

Our contract has expired. Our broadband performance has been very hit and miss. I wanted to speak to someone about options because the checkout etc on the site seems to be very flakey and I keep getting errors. Signing up to 18 month contracts without having someone explain guaranteed performance levels etc is not going to happen. Cannot see pricing for box sets etc, as checkout errors. Currently paying over £150 a month. Been trying to be patient but it's over a month now so posting here. Help??? Can I speak to a person?

[Shirty1965]

I reduced my sky package as the price was too high I managed to get it down by reducing my package to £77 - I paid an early cancellation fee for the privilege (thanks) I cant talk to anyone now due to Covid 19 but my bill has gone as follows - 4/4 £77 happy days this is what we agreed, opps 4/5 £82.42 , then 4/6 £94.66, and finally a wopping 4/7 £95.99 - 25% increase over 3 months with no change in channels - seems like my only option as I cant talk to anyone to understand why is to cancel the whole thing.  I can see how to reduce my package furthur online. Sky are like a highwayman. the CX is non existent. can someone please help me.

[Anonymous]

Hi, I need to understand why sky are charging me for a period where I'm not even using your services. I feel quite disappointed I cannot get in contact with anyone directly to discuss this.

[SkyLiesAboutHelp]

Hi, Key worker here and relative of a vulnerable person with extreme disabilities and I have tried every possible phone combo to actually reach a human - which its claimed you are doing for key workers and the vulnerable...yet mysteriously I have not got through once, the system ALWAYS disconnects the call. So.... quite simply, my question is this: I need to contact a HUMAN and TALK about our issue.... HOW DO I TALK TO A HUMAN PLEASE???????

[Notton]

Hi, Just to update, I felt very much the same yesterday morning, After being told that I should ignore the messages about being vulnerable myself, I rang back and got to the automated service where I said the word Billing. I was then warned about the long wait but transferred much quicker than expected to Penny, who was really nice and helpful. The wording and functionality of both e account section of the website and the phone system are not good at all and caused me a lot of frustration. Apparently you can't post numbers on here, but I rang the 0333 number that you can find in the Help section.

I hope this helps. Good luck

[Shirty1965]

@Chloe-W22  

Sky are providing no answers or remedy to people’s questions just banging out generic automated replies to hopefully cover a range of questions ,I however have specific questions about my bill and need to speak to someone it you may not regard it as important at this particular time but I do as my bill will increase month on month for the next 4 months and quit honestly it’s not acceptable!!

[PandJ2020]

@Shirty1965 when you call don't say billing as that department is marked as closed.  Try something else like 'technical' or 'leave sky'.  Once you connect they will be able to help.

[Clambert]

The problem I have is that this is my first month with the account so it will not let me change the date however it is showing as due on the 19th and I do not get paid until the last working day of the month so I need to somehow change it to the first of every month

[OliviaAP]

Wonder if someone can explain please...

I have paused my Sky Sports package but have noticed that my Sky Entertainment bill has increased by £12? Please can somsone explain why this has happened? I am not very happy to have this increased as I thought the whole reason for pausing Sky Sports was to save that money and not increase other bills?

Thank u 🙂

[paw33]

My Sky Sports subscription was paused last month, this month my bill has increased by £12. Nothing has changed so why has it gone up?

[caesarome]

We are all customers here so can't access your online bills so if it isn't clear by looking at it what has happened then you will need to speak to Sky about it.

[678JOP]

My bill is set to increase by a whopping £20 from next month, I assume some offers are being removed (it's already gone up £3 in the last month) , I want to talk to somebody about this urgently, your online help just keeps sending me around in circles! I don't want to remove parts of the package so this option online is no good to me. Simply saying Sky cannot be called unless you are vulnerable or a key worker is nonsensical and unacceptable. What has this got to do with your eligibility to discuss a TV package???? No live chat available either, poor and it looks like SKY are trying to capitalise on non contact?
please contact me as I will have to cancel if I cannot resolve.

[Mark39]

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@678JOP wrote:

My bill is set to increase by a whopping £20 from next month, I assume some offers are being removed (it's already gone up £3 in the last month) , I want to talk to somebody about this urgently, your online help just keeps sending me around in circles! I don't want to remove parts of the package so this option online is no good to me. Simply saying Sky cannot be called unless you are vulnerable or a key worker is nonsensical and unacceptable. What has this got to do with your eligibility to discuss a TV package???? No live chat available either, poor and it looks like SKY are trying to capitalise on non contact?
please contact me as I will have to cancel if I cannot resolve.

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Sky won't contact you, but you can call them. Just wait on the line without responding to the recorded message and when prompted to say why you're calling, ask to speak to an adviser.

[ISellens]

Hello, I need some help undestanding my bill. I took 2 phones out back in Nov and Dec 2017. The end agreement for the phones is  April and May 2020. Payments get taken out on 14th each month. However looking at the May bill I have been charge for both the phone (I was expecting to be charged for one). And then it says I still have a pyament left in June for the last phone. Why are there still payment coming out after the end agreement date. Also according to the website it says bills are charged one month in advance for the devices. When I look at the April bill it says Device cost Mar 2020 (why does it say MArch). And when I look at the May bill it says April. 

If someone could please explain I would be so grateful.