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Discussion topic: Are Sky support systems down?

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Smilicricket69
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Are Sky support systems down?

‎19 Jul 2024 09:47 AM

Hi, I want to add a puck to my system and added one to my basket online and tried twice to pay with 2 different cards and got a "we've run into a problem" message both times. Nothing wrong with either card or billing details.

I then called two customer service numbers to hopefully do it over the phone only to get a pre recorded message saying that there are issues with the technical systems and they couldn't talk now.

 

If so, how long has this been down and do I just have to wait for the fix in order to request my second puck, or is there another way?

Thanks

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MarkGoldsmith
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Re: Are Sky support systems down?

‎19 Jul 2024 09:50 AM

Posted by a Superuser, not a Sky employee. Find out more

They are likely to be affected by the current global IT issues being widely reported that is affecting numerous Sky systems.

Sky Stream and Sky Broadband customer

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