Sky conmen

[Paulonthetelly]

I think it's a bit harsh. I reduced my sports cost by pausing and did the same with BT directly. Not sure what else they can do. Generally with a few exceptions we are locked into our contracts. 

[Aman420]

I cancel my account back in December ended turn the sky Q box back to sky but I'll still has been charged £100 I can't get through the customer service how do I get my money back from them

[best+of+the+best]

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@Ken1710 wrote:

Hope that helps chloe I realise you are a sky employee,I fit into category as a healthcare professional and can say I have not received any support from sky

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@Ken1710  You are a Keyworker like me then but I'm not asking Sky to support me or abusing the fact that I am a Keyworker my job is essential as it can not be done at home but I wouldn't class myself as a Healthcare Professional

The Goverment put me in that catergory and I'm going by the guidelines that the Goverment has put in place for Keyworkers who need to do essential work that can't be carried out at home.

[Annie+UK]

Check the Understanding my first two bills section here https://www.sky.com/help/home/your-account/account-my-bills-and-payments/understanding-my-bills/view...

[GD1]

@Aman420  By either contacting them on the phone or sending them a letter of complaint.

[Aman420]

I have tried calling them they just asked me to go online and do it from there but I can't find anything there

[Paulonthetelly]

@Dave0592 , I think one contract ending and one begins. There is also an increase from April but that should apply 60 days after new contract commences . There may also be an arrangement fee. I know my bill seemed strange on contract change but it adjusted.

[GD1]

@Aman420   The forum can't help with account specific queries, so it's either phone or letter.

[Nicola143]

Hi 

I have been in isalation for the last 3 weeks and haven't realised my bill wasn't paid and you have suspended my account. Due to this reason I am able to make a payment on Tuesday and bring the account upto date. Can you please reinstate my account untill then as I have 2 children at home and due to me and one of them being high risk we are not able to leave the house, but I have money going into my account Tuesday to pay the bill 

Thanks 

[Janice+strath]

I wish to close my sky account

[Annie+UK]

You'll need to give sky your 31 day notice by contacting them directly as this cannot be done via the forum also Sky protect is run by Domestic and General so you'll need to contact them to cancel

[RCT+50+2016]

I know when it ends but I have always been able to contact them they are not taking calls if this is the case then all contracts should remain the same till  we can contact them especially now when customers are struggling due to this virus. Most companies are helping there customers at this time and having been a sky customer for years I expect them to do same. I thought this was so sky employees answered my query thank you. 

[Ken1710]

Best of best

I too am not asking sky to support me just maybe stick to contracts ie taking direct debits  on the date set.I applaud you in your work and hope you keep safe

[RCT+50+2016]

Thank you for letting me know please ignore this then I did not realise it was sky customers only on the forum I will have to write to them .

[GD1]

@RCT+50+2016  They are taking calls, they are just prioritising them, if you phone them and wait until after the recorded message ends you'll be placed in  a queue.  Sky have no obligation to keep peoples discounted prices at the rate set after the term expires.