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Discussion topic: Support with your Sky bill

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This message was authored by Nicola39 This message was authored by: Nicola39

My subscription

Hi I may be struggling to pay the next DD till I get help as me and my partner are self employed. Would we be able to pay at a later date? 

thanks. Nic

This message was authored by Knoxy65 This message was authored by: Knoxy65

keyworker

How do keyworkers speak to sky as i just keep getting cut off. I will be soon  paying too much for my sky package and if i cant resolve this i will have too cancel but how do i do this if i cant speak to sky. So the only option open to me will be to stop my direct debit which i would prefer not to do obviously. 

This message was authored by Quoman7 This message was authored by: Quoman7

Re: My subscription

Posted by a Superuser, not a Sky employee. Find out more

@Nicola39 wrote:

Hi I may be struggling to pay the next DD till I get help as me and my partner are self employed. Would we be able to pay at a later date? 

thanks. Nic


Hi @Nicola39  You need to call SKY for any account queries, or try Twitter, or Facebook Messenger.

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I used to have superpowers… But a therapist took them away.
This message was authored by caesarome This message was authored by: caesarome

Re: Reinstating my Sky Account

Posted by a Superuser, not a Sky employee. Find out more

Facebook Mesenger or Twitter is you can't get through on the phone @Anonymous .

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Quoman7 This message was authored by: Quoman7

Re: keyworker

Posted by a Superuser, not a Sky employee. Find out more

@Knoxy65 wrote:

How do keyworkers speak to sky as i just keep getting cut off. I will be soon  paying too much for my sky package and if i cant resolve this i will have too cancel but how do i do this if i cant speak to sky. So the only option open to me will be to stop my direct debit which i would prefer not to do obviously. 


Hi @Knoxy65  If you cannot call SKY try Twitter or Facebook messenger to try and contact SKY

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I used to have superpowers… But a therapist took them away.
This message was authored by oj01 This message was authored by: oj01

Re: was an !8 Re: i want to know why my sky bill has increased?

Posted by a Superuser, not a Sky employee. Find out more

@Dallybally wrote

  •  I think they put it up more than 10% actually, I didn't know that bit, will be checking now.

Bare in mind that the 10% refers to the full standard price. Eg Entertainment has gone up from £27 to £29 (so under 10%). Depending on any discounts you may have, the price of your Entertainment Pack may have gone up by more than 10%.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Nicola39 This message was authored by: Nicola39

Re: My subscription

Hi @Quoman7  thankyou 

This message was authored by Tilly988 This message was authored by: Tilly988

Covid 19-can’t pay bill

What are sky doing for bills. I have paused sky sports already but with both me and my partner being self employed we have absolutely no income and can't pay our bills. 
chantelle 

This message was authored by Jake0308 This message was authored by: Jake0308

Incorrect bill

After 5 weeks of broadband never working my first bill came through at a whopping £75. When I called to dispute it I was told that it would be reduced as I would not be charged for a service that they weren't providing. Shock horror payment due date comes around and £75 has gone out of my account and I can't physically speak to anyone to correct it. Angry is an understatement, sky customer service has been absolutely horrendous so far. 

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Covid 19-can’t pay bill

Posted by a Superuser, not a Sky employee. Find out more

@Tilly988 wrote:

What are sky doing for bills. I have paused sky sports already but with both me and my partner being self employed we have absolutely no income and can't pay our bills. 
chantelle 


Hi @Tilly988  You will need to contact SKY with any account queries, if you cannot get through on the phone, you can try Twitter or Facebook Messenger.

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I used to have superpowers… But a therapist took them away.
This message was authored by Dallybally This message was authored by: Dallybally

Re: was an !8 Re: i want to know why my sky bill has increased?

Hi @oj01 , I think that is exactly what happened, it went up by the same amount as the full package although I had literally a couple of weeks earlier negotiated a new price. I will be having the same conversation shortly, I've had to spend 1 hour a week resetting all the boxes and have only now (hopefully, it's been a few days) got everything working via cables but using very expensive homeplugs. I already had a couple lying around from pre-google home wifi but I had to spend £97 on a new pair. I'm still in the 18 months but I got it in writing that I could leave if they continued to provide a bad service, which 1 hour a week of my time and either £97 or £388 of my money covers I reckon.

This message was authored by Piesarus This message was authored by: Piesarus

Re: so what sky going to do about bills they people can not pay yet ......are they going to help the

@peter2020  then perhaps they cannot afford this premium non-essential product in the first place. I've always said (and followed my own advice) that you should seek to have a six month financial buffer to shield you against unforeseen disasters. It looks like many people have no buffer at all.  Perhaps this crisis will serve as a wake up call to many. 

This message was authored by pcov8 This message was authored by: pcov8

Re: i want to know why my sky bill has increased?

@Diesha09 

 

Tell me about it - I am stuck with a tablet and potentially a phone I can't return within 31 days due to this - so I am now having to hope they let us do it afterwards! 

This message was authored by pcov8 This message was authored by: pcov8

Re: so what sky going to do about bills they people can not pay yet ......are they going to help the

@Theta77 

 

Go here

 

https://www.sky.com/shop/tv/sports/pause?DCMP=ilc-skycom:ec_pause_sports

 

Pause your subs. I have and they just took the Sports charge off my next 3 bills - this will of course go back to normal when the pandemic is over - but for now they are letting you have Sports and not pay for it.

 

As Arnie says " Do it, DO IT NOW!!!!!!" 😉 

This message was authored by Davecarta333 This message was authored by: Davecarta333

Can’t pay my bill as I’m self isolating and I cannot work to earn money

I am being told to self isolate for 12 weeks and cannot work to earn money for this long so

need my sky bills put on freeze 

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