My subscription

[Nicola39]

Hi I may be struggling to pay the next DD till I get help as me and my partner are self employed. Would we be able to pay at a later date? 

thanks. Nic

[Knoxy65]

How do keyworkers speak to sky as i just keep getting cut off. I will be soon  paying too much for my sky package and if i cant resolve this i will have too cancel but how do i do this if i cant speak to sky. So the only option open to me will be to stop my direct debit which i would prefer not to do obviously. 

[Quoman7]

---

@Nicola39 wrote:

Hi I may be struggling to pay the next DD till I get help as me and my partner are self employed. Would we be able to pay at a later date? 

thanks. Nic

---

Hi @Nicola39  You need to call SKY for any account queries, or try Twitter, or Facebook Messenger.

[caesarome]

Facebook Mesenger or Twitter is you can't get through on the phone @Anonymous .

[Quoman7]

---

@Knoxy65 wrote:

How do keyworkers speak to sky as i just keep getting cut off. I will be soon  paying too much for my sky package and if i cant resolve this i will have too cancel but how do i do this if i cant speak to sky. So the only option open to me will be to stop my direct debit which i would prefer not to do obviously. 

---

Hi @Knoxy65  If you cannot call SKY try Twitter or Facebook messenger to try and contact SKY

[oj01]

@Dallybally wrote

•  I think they put it up more than 10% actually, I didn't know that bit, will be checking now.

Bare in mind that the 10% refers to the full standard price. Eg Entertainment has gone up from £27 to £29 (so under 10%). Depending on any discounts you may have, the price of your Entertainment Pack may have gone up by more than 10%.

[Nicola39]

Hi @Quoman7  thankyou 

[Tilly988]

What are sky doing for bills. I have paused sky sports already but with both me and my partner being self employed we have absolutely no income and can't pay our bills. 
chantelle 

[Jake0308]

After 5 weeks of broadband never working my first bill came through at a whopping £75. When I called to dispute it I was told that it would be reduced as I would not be charged for a service that they weren't providing. Shock horror payment due date comes around and £75 has gone out of my account and I can't physically speak to anyone to correct it. Angry is an understatement, sky customer service has been absolutely horrendous so far. 

[Quoman7]

---

@Tilly988 wrote:

What are sky doing for bills. I have paused sky sports already but with both me and my partner being self employed we have absolutely no income and can't pay our bills. 
chantelle 

---

Hi @Tilly988  You will need to contact SKY with any account queries, if you cannot get through on the phone, you can try Twitter or Facebook Messenger.

[Dallybally]

Hi @oj01 , I think that is exactly what happened, it went up by the same amount as the full package although I had literally a couple of weeks earlier negotiated a new price. I will be having the same conversation shortly, I've had to spend 1 hour a week resetting all the boxes and have only now (hopefully, it's been a few days) got everything working via cables but using very expensive homeplugs. I already had a couple lying around from pre-google home wifi but I had to spend £97 on a new pair. I'm still in the 18 months but I got it in writing that I could leave if they continued to provide a bad service, which 1 hour a week of my time and either £97 or £388 of my money covers I reckon.

[Piesarus]

@peter2020  then perhaps they cannot afford this premium non-essential product in the first place. I've always said (and followed my own advice) that you should seek to have a six month financial buffer to shield you against unforeseen disasters. It looks like many people have no buffer at all.  Perhaps this crisis will serve as a wake up call to many. 

[pcov8]

@Diesha09 

Tell me about it - I am stuck with a tablet and potentially a phone I can't return within 31 days due to this - so I am now having to hope they let us do it afterwards! 

[pcov8]

@Theta77 

Go here

https://www.sky.com/shop/tv/sports/pause?DCMP=ilc-skycom:ec_pause_sports

Pause your subs. I have and they just took the Sports charge off my next 3 bills - this will of course go back to normal when the pandemic is over - but for now they are letting you have Sports and not pay for it.

As Arnie says " Do it, DO IT NOW!!!!!!" 😉 

[Davecarta333]

I am being told to self isolate for 12 weeks and cannot work to earn money for this long so

need my sky bills put on freeze