0

Discussion topic: Subtitles with Q160.

Reply
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

Be prepared for the return of language to subtitles.

 

1. In the beginning there was a simple subtitles on or off.

2. Then language was added (which was good), but it meant some people objected because it required an extra step to switch them on and off, never mind catering for other languages apart from English!
3. So we returned to a simple subtitles on and off.

4. Now Q160 has introduced the selectable subtitle language again. So we now expect two extra key presses as you have to select Off or Language even if it is only one available (e.g English).

 

Subtitles automatically revert to your default setting when you change channel of dismiss a recording. So the "?" change is always temporary. 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

@MightyQuinn What if you use voice control and say Subtitles on/ Subtitles off does that bypass having to select language if English is your default setting.

 

Sorry not on Q160 so can't try it out myself.

MightyQuinn
Topic Author
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

Hi @best+of+the+best 

The voice command controls the default subtitle state and is in English. There is no language selection in accessibility settings. So instant on and off (English).

This message was authored by lettice This message was authored by: lettice

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

For Q16, one of the firmware updates was; 

 

  • Welsh subtitles are now available on S4C

Sounds like you are using the subtitles options from the ? on the remote.
Just use voice to say subtitles on/off.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
MightyQuinn
Topic Author
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

Hi @lettice   I don't use the Sky remote (Harmony Elite).

This message was authored by IhateSkyasitscrap This message was authored by: IhateSkyasitscrap

Re: Subtitles with Q160.

I have no idea what Q160 is. 
I don't need to change the language. There's only the option of English anyway.

An hour and a half on phone today and still not got through to anyone who can help. 
Can't even speak to someone to cancel. It's only been in 3 weeks, so fed up with it. 


 

This message was authored by nigea99 This message was authored by: nigea99

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

@IhateSkyasitscrap wrote:

I have no idea what Q160 is. 
I don't need to change the language. There's only the option of English anyway.

An hour and a half on phone today and still not got through to anyone who can help. 
Can't even speak to someone to cancel. It's only been in 3 weeks, so fed up with it. 


 


As the discussion above states the language option was introduced to allow Welsh (& maybe others ) to also be selectable when available. 

 

Q160 is the latest release of the SKY Q software (which introduced the language option)

 

Have you tried the suggestion to use voice control to switch off ?

This message was authored by Lynx48 This message was authored by: Lynx48

Re: Subtitles with Q160.

But you can’t turn off with voice control on the multi room box control?

This message was authored by nigea99 This message was authored by: nigea99

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

@Lynx48 wrote:

But you can’t turn off with voice control on the multi room box control?


Unfortunately the older IR only remotes that were issued with the minis can't be used for voice control,  so that can be a problem. 

 

More recent issues of minis have included bluetooth/voice control remotes.

 

I paid for a voice control remote a few years ago for mine as I like to you use it on my mini

This message was authored by timspinks This message was authored by: timspinks

Re: Subtitles with Q160.

This change is such a nuisance. Please let the box remember choices rather than turning off the subtitles every time you change channel. We use subtitles for recorded programmes but not live ones when the lag is difficult. Please Sky give us back the previous version. This is unusable

This message was authored by Rhonny This message was authored by: Rhonny

Re: Subtitles with Q160.

Posted by a Superuser, not a Sky employee. Find out more

@timspinks

Just another example of how useless Sky is at subtitles. They could really do with a user group of subtitles users to advise and road test. Sky will never be as good as the streaming services, who bake subtitles into their very core. 

This message was authored by Mick8491 This message was authored by: Mick8491

Re: Subtitles with Q160.

I will try voice control when I get home and then report back.

This message was authored by Kei+M This message was authored by: Kei+M

Re: Subtitles with Q160.

Annoyingly, this is a technical limitation in how the system deals with the addition of Welsh subtitles I'm afraid.

 

Ideally, we'd want it to work as it did but if you switch subtitles on or off using the voice control commands outlined above or go via the accessibility settings (Home -> Settings -> Accessibility) this will retain the subtitles across channel changes which we felt was a decent compromise.

 

Thanks,

Kei
Community Manager

This message was authored by AnytimePlus+On+VM This message was authored by: AnytimePlus+On+VM

Re: Subtitles with Q160.

Do you have to choose English even if there is only English? Or is it an on/off toggle in this case? You should only have to choose if there's a choice. If you have to select with just a single option it's just poor, clunky UI - unfortunately we've come to expect this from Sky. The 'use voice' instead shouldn't be an excuse for a clunky designed UI. 

This message was authored by timspinks This message was authored by: timspinks

Re: Subtitles with Q160.

Yes and we do not have voice commands. Last time I contacted Sky it was asking them to keep Eurosport so we could watch cycling. Hope we have success this time too. 

How about the old interface in England, the new choice in Wales?

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion