The sky stream remote is not working

[Carnoch04]

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@Eyesofjobe wrote:

And suddenly mine was working again this morning, minus the volume controls....

...wierd 🙄

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That chimes with what I was told. Shambles!

[Jporch316]

@Carnoch04 

Spill the beans - as long as you mention no names it will be fine 

[Carnoch04]

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@Jporch316 wrote:

@Carnoch04 

Spill the beans - as long as you mention no names it will be fine 

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Major problems with the remote. A huge batch have this problem. They have been told to tell customers that they should wait and the remote will come back on but they can't say when (hours, days weeks). Staff at this particular centre didn't want to do that so have found a way to send out replacements for now. It is only a matter of time until they are stopped from doing it. I was told it is a "customer relations nightmare". 

[Jporch316]

Kinda along the lines I was thinking as there have been loads of posts about the remotes in the last week 

[EthanIsCool]

There's a fix if you have a sky a remote hold 7 and 9 for 3 seconds and 1 and 3 on an old sky q remote and it will work

only for people with sky q remote it also makes the puck or stream faster 

[droarty]

My remote seems dead to the world - no back light on the buttons, nothing. 

Is that what everyone else is experiencing? 

[Carnoch04]

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@droarty wrote:

My remote seems dead to the world - no back light on the buttons, nothing. 

Is that what everyone else is experiencing? 

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Yes, exactly what I got. 

[droarty]

I phoned up and was completely fobbed off with a no new remote - it will all start working at some point. Pretty disappointing. 

[Carnoch04]

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@droarty wrote:

I phoned up and was completely fobbed off with a no new remote - it will all start working at some point. Pretty disappointing. 

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Yes, that is the policy. I was lucky to find a rogue centre who were ignoring that policy and mine should be on its way. 

[Mgriff64]

update been on to sky again this evening and a new replacement sky stream remote is going to be sent hopefully should be with me by Wednesday.

Let's hope it will work I can only wait fingers crossed 

[Jporch316]

Perseverance is key 

[CardiffMan1992]

I'm finding it crazy to read the amount of remotes that are not working this is the 2020s remotes working on any device have been simple to get working for decades.

[Jporch316]

Yeah the last two weeks have been remote crazy ! This was never that much if an issue with glass 

[Iain0001]

I am having the exact same issue, have a call with sky tomorrow morning and will feed back to them the contents of their own forum page.

They so far have even been suggesting my broadband may be causing the remotes to fail, which I believe is technically impossible, I have no other issues with sky stream really.

[Basil1836]

I spoke to Sky yesterday and they were honest saying it was a new product and was have a few teething issues. I've cancelled my Sky account and just need to call back this morning once my second puck is delivered.