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Discussion topic: Sound Dropping Out

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This message was authored by MG2410 This message was authored by: MG2410

Sound Dropping Out

I have had SkyQ for a while but yesterday it started dropping sound for a few seconds randomly on live and playback. If you rewind a few seconds the sound is there and you can hear it. It's annoying but I cannot find any articles on it. Anyone assist? 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sound Dropping Out

Posted by a Superuser, not a Sky employee. Find out more

@MG2410 wrote:

I have had SkyQ for a while but yesterday it started dropping sound for a few seconds randomly on live and playback. If you rewind a few seconds the sound is there and you can hear it. It's annoying but I cannot find any articles on it. Anyone assist? 


Hi @MG2410 


Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

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