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Discussion topic: Software version update
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Message posted on 02 Nov 2021 05:28 PM
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Re: Software version update
@Kevincassie we are told the revised firmware will be rolled out overnight - you should not need to do anything assuming your unit is plugged in.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 02 Nov 2021 05:32 PM
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Re: Software version update
Thank you chrissie.
Message posted on 02 Nov 2021 06:06 PM
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Re: Software version update
@AJM1972 They probably think it's permanently dim like that. I'm sure it's the same flicker we are all getting.
Sky Glass 55" | 1 Puck | Virgin 1Gb
Principal Software Engineer
Message posted on 02 Nov 2021 06:15 PM
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Re: Software version update
I hope you're right. I did explain that it's not a permanent 'burn' mark and I think they understood.
Sky Glass Medium. Previously Sky Q, Sky + HD. 600Mbps Gigaclear FTTP .
Message posted on 02 Nov 2021 06:33 PM
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Re: Software version update
Mine has updated to QS001.15.OP but still have gaps in programme list on EPG.
Message posted on 02 Nov 2021 06:40 PM
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Re: Software version update
Mine is still on 1.12.3P. Has one I else had the new update and has it resolved anything ?
Message posted on 02 Nov 2021 06:42 PM
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Re: Software version update
Me too. But at least flickering is gone. A happy bunny now. First of many updates I suspect. Sky Glass will get better and better and hopefully all the negative doomsayers will start to love Sky Glass just like I do. It's a great system and very happy with the tv
Message posted on 02 Nov 2021 06:42 PM
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Re: Software version update
@tavare149 Urgh. How could they not roll in the fix for that?!
Message posted on 02 Nov 2021 07:20 PM
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Re: Software version update
@londonfox82 wrote:@tavare149 Urgh. How could they not roll in the fix for that?!
I suspect that's a server-side issue which will be sorted out in due course. I don't think it'll need a software update.
Sky Glass Medium. Previously Sky Q, Sky + HD. 600Mbps Gigaclear FTTP .
Message posted on 02 Nov 2021 07:23 PM
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Re: Software version update
Mine has just updated, so will keep an eye if any of the Puck issues have been resolved.
Good that Sky had got an update out after 2 weeks.
Message posted on 02 Nov 2021 07:25 PM
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Re: Software version update
My puck has just started the update... Fingers crossed... ,-)
512Mbit FTTP Internet (Fibrenest)
Message posted on 02 Nov 2021 07:42 PM
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Re: Software version update
The Glass as well started updating after the force firmware update trick - I guess the Glass will win the race: it has 500Mbit on Wired ethrrnet the puck has only wifi 😉
512Mbit FTTP Internet (Fibrenest)
Message posted on 02 Nov 2021 07:42 PM
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Re: Software version update
How do you get it to update? when I click update it just sits there and does nothing but won't go back?
Message posted on 02 Nov 2021 07:43 PM
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Re: Software version update
Power off by pressing the power button - unplug and the replug the power cable and it forces the firmware update...
512Mbit FTTP Internet (Fibrenest)
Message posted on 02 Nov 2021 07:49 PM
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Re: Software version update
Do you have to keep the power pressed down whilst replugging?
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