Slow speeds

[AlexandraD]

Can anyone help after running  speedtest on 3 different sites my download speed  is 1.90 mbps and my upload is  7.76 mbps has been like this for days .. help

[GD1]

@AlexandraD  Please post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Speedtests usually give the results of the weakest point of your network which is wifi

[AlexandraD]

Router Statistics System Up Time: 31:53:52 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 114820999 171638408 0 1495073 36782707 31:52:25 LAN Up 77438520 52205934 794 35571379 1381839 31:53:52 WLAN (2.4 GHz) Up 7633318 4433086 0 135780 15148 31:52:24 WLAN (5 GHz) Up 11708228 7734975 0 0 232203 31:52:19 Broadband Link Downstream Upstream Connection Speed (Kbps) 40000 9999 Line Attenuation (dB) DS1:15.5 DS2:38.5 DS3:58.7 US0:8.1 US1:33.0 US2:49.0 Noise Margin (dB) DS1:10.3 DS2:10.1 DS3:10.1 US0:7.2 US1:7.1 US2:7.0 Poll Interval:

[GD1]

@AlexandraD  Your download speed is  40mbps  and upload is 10mbps, what speed does the Sky Test say you should have  https://www.sky.com/help/home/broadband/my-broadband-speed/broadband-speeds-explained/articles/broad...

Login to your Sky account as per the link above to test your line speed.

[AlexandraD]

It says 40 but everywhere else says between 1-3 mbps

[GD1]

@AlexandraD  How are you doing your speedtests?  Are they being done over wifi connected devices?  Can you do them on an ethernet connected device.

You  need to be aware that wifi is the weakest point of your network and any interference from neighbouring devices/signals will severely impact the speeds you get over wifi.

[AlexandraD]

Yes this is on ethernet.

[GD1]

@AlexandraD  If your getting the correct speed to your router then there is little anyone can do as this is the speed measure by Sky and other ISP's

[cookiemonsteruk]

@AlexandraD 

Was the test done whilst downloading at 36782707 Kbps on ethernet

[AlexandraD]

Sorry Cookiemonster dont quite understand what that means

[GD1 · Accepted solution]

@AlexandraD  Where you actually downloading or watching anything via catchup etc when you ran the test?

As your router stats suggest something was using 36mps already

Try running a speed test with no other activity taking place.

[AlexandraD]

I am not downloading anything just the sky page open.

[cookiemonsteruk]

@AlexandraD 

Your stats show 36.78 Mbps

[AlexandraD]

Thanks all i will sort it out another way