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Message posted on ‎12 Jul 2021 03:24 PM

Sky hub voice on constant orange light

Sky hub is on a constant voice orange light and phone does not seem to be working. I keep losing connection and then reconnecting, its been happening all day.  Sky stats below. Sky.jpg

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jul 2021 03:27 PM

Re: Sky hub voice on constant orange light

Posted by a Superuser, not a Sky employee. Find out more

@Claire509764 

 

Could you also copy and paste the last couple off days off your syslog in the support section off your router

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jul 2021 03:35 PM

Re: Sky hub voice on constant orange light

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@Claire509764 

 

Very good speeds and system time, wan mer and wlan times show no drop outs. Could you post your syslog

 

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎12 Jul 2021 03:38 PM - last edited: ‎12 Jul 2021 04:14 PM

Re: Sky hub voice on constant orange light

Posted by a Superuser, not a Sky employee. Find out more
@cookiemonsteruk wrote:

@Claire509764 

 

Very good speeds and system time, wan mer and wlan times show no drop outs.

 

Upstream is perhaps a bit off, though?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Claire509764

Message posted on ‎12 Jul 2021 03:40 PM

Re: Sky hub voice on constant orange light

Where do I find syslog? Sorry not very tech minded.

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Message posted on ‎12 Jul 2021 03:43 PM

Re: Sky hub voice on constant orange light

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@Claire509764 

 

Log onto router again

Go to support along the top

Highlight text and copy and paste

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: Claire509764

Message posted on ‎12 Jul 2021 04:00 PM

Re: Sky hub voice on constant orange light

It wont let me paste the syslog info in, its says I'm repeating 2021-07-12 to many times.

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Message posted on ‎12 Jul 2021 04:04 PM

Re: Sky hub voice on constant orange light

Posted by a Superuser, not a Sky employee. Find out more

@Claire509764 

 

I know, i had to copy and paste onto here and then delete all dates 😖

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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