SkyQ not connecting to Internet

[Greenfingers001]

@Steph123454321 by the looks of all the various tech issues you seem to be experiencing, it may be better for you to call Sky, please click here and scroll down to and click "Yes, i still need help?" then "call us" then you will see a number to call. This way FULL troubleshooting can be carried out by an agent before booking an engineer.

Hope this helps

[Steph123454321]

Will do I'll call now. Thanks 

[Bs627]

I'm having this issue, did you ever get it resolved or a new box?

[Vango]

Login to your router, go to firewall/security settings and check that the router is not set to deny ping. Perhaps turn off defence against denial of service attack as well in case over pinging has made the router block the box.

Setting deny ping immediately causes box not to connect to internet.

[Kathryn69]

I have exactly same problem since router upgrade. No Internet or apps working. Have followed all suggestions on forums and help. What next? Attempt a phone call????

[Vango]

@Kathryn69 A router upgrade might require the new router's mac address to be paired with your IP at the provider. A call to the provider should be made to configure the modem if you have no internet at all. 

[Kathryn69]

I have internet for all other devices other than A box

[wardieward10]

Did you get the problem fixed? We are having the same problem here.

Cheers