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08 Jun 2020 11:04 AM
Posted by a Sky employee@Steph123454321 by the looks of all the various tech issues you seem to be experiencing, it may be better for you to call Sky, please click here and scroll down to and click "Yes, i still need help?" then "call us" then you will see a number to call. This way FULL troubleshooting can be carried out by an agent before booking an engineer.
Hope this helps
08 Jun 2020 11:07 AM
Will do I'll call now. Thanks
12 Nov 2020 06:55 PM
I'm having this issue, did you ever get it resolved or a new box?
19 Dec 2020 12:25 PM
Login to your router, go to firewall/security settings and check that the router is not set to deny ping. Perhaps turn off defence against denial of service attack as well in case over pinging has made the router block the box.
Setting deny ping immediately causes box not to connect to internet.
17 Jan 2021 05:38 PM
I have exactly same problem since router upgrade. No Internet or apps working. Have followed all suggestions on forums and help. What next? Attempt a phone call????
17 Jan 2021 09:34 PM
@Kathryn69 A router upgrade might require the new router's mac address to be paired with your IP at the provider. A call to the provider should be made to configure the modem if you have no internet at all.
18 Jan 2021 09:54 AM
I have internet for all other devices other than A box
30 Jun 2021 11:10 PM
Did you get the problem fixed? We are having the same problem here.
Cheers
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