SkyQ not connecting to Internet

[Steph123454321]

So my WiFi is working along with the TV but it won't let me watch catch up or used the Internet related apps on sky q. I've done every reset I can find, switching off and on again in order, resetting the settings pressing 001 the heap... This is the only other thing I can think to try but I don't have a reset button beside network connection. If I select network set up it just says unsuccessful connection.... I've also checked the status for my area, no known issues. Please help 

. 

[Greenfingers001]

Hi @Steph123454321 to reset the connection please scroll to and select "network setup" on the right of the X next to network connection.

Hope this helps 

[Steph123454321]

It's not there. Hopefully my pictures have loaded by now to show this 

[Greenfingers001]

Hi @Steph123454321 yes your pictures have been approved, i can see network setup on the right but its not highlighted, what happens when you press right on the Q remote and highlight then select network setup? 

Regards

[Steph123454321]

Nothing different happens when it's highlighted. And when I do this it just says unsuccessful connection 

[Greenfingers001]

@Steph123454321 so are you saying the reset is now available and you have tried this without success in resolving the connection? If the reset option is still missing please let me know because this will lead to a different issue/resolution.

Regards

[Steph123454321]

No the reset is still missing. My last comment was about the network set up. Sorry for confusion 

[Greenfingers001]

@Steph123454321 could you tell mne what you see when selecting network setup? 

[Quoman7]

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@Steph123454321 wrote:

So my WiFi is working along with the TV but it won't let me watch catch up or used the Internet related apps on sky q. I've done every reset I can find, switching off and on again in order, resetting the settings pressing 001 the heap... This is the only other thing I can think to try but I don't have a reset button beside network connection. If I select network set up it just says unsuccessful connection.... I've also checked the status for my area, no known issues. Please help 

. 

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Hi @Steph123454321  Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, wait for it to fully reboot, then do the same with the main SKYQ box.

[Steph123454321]

Hopefully these help 

[Steph123454321]

@Quoman7  I've tried unplugging everything, plugging in the router then the sky box. Didn't work... I also seen a post not to do this too many times incase sky think there's a problem with my connection 

[Greenfingers001]

@Steph123454321 please follow these steps here, if you are still unable to connect you will be able to book an engineer online.

Hope this helps

[Steph123454321]

I can't get through to that as it says my email address isn't a tenant of sky... Its the same email I always use? 

[Greenfingers001]

@Steph123454321  try signing in here then using the same web browser when clicking the link. You must be signed in to the Sky id linked to the Tv account to be able to book an engineer.

Hope this helps

[Steph123454321]

I'm signed into sky but that help link still won't let me log in. Am I able to book an engineer without trying that?