SkyQ Download Failed Item Unavailable

[Super+Anthony]

@grog+arson I agree completely. The hardest thing is them accepting that are still clear issues still, and they need to realise that despite comments earlier saying it's fixed is incorrect

 We should also be demanding discounts or credits as we not getting full value for money

[LGUser]

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@Super+Anthony wrote:

I tried to download all of them but not all worked

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When you are replying, please quote the post you are replying to so we know who and what you are replying to. If you are unable to quote the post you are replaying to, then please at least put the username in the post so we know who you are replying to. Thanks.

[Super+Anthony]

@LGUser  Will do going forward, sorry for that

[COLBY2467]

@Super+Anthony  same issue here since Jan 2nd, everything fine until then. Download failed message with all Sky channels only. I have read various posts aboutthe DNS temporary fix but don’t want to do that as Sky now seem to be asking customers not to do that.

Hopefully someone from Sky has a grip on this network issue.

[Super+Anthony]

@COLBY2467  We can only hope but not getting excited as it's been way too long 

[jossmax]

I must be be one of the lucky ones, as this issue has only started for me towards the back end of Christmas.

Once I started searching for a solution, I was totally shocked by how many sky users this has inpacked on.

Thanks to the posters here, I have sort of caught up on things. So thanks guys.

I have started contac with sky about the issues I am recently experincing.

I shall follow this thread from now on.

[Super+Anthony]

I have just tested it again and still having the same issues. I have again emailed sky to let them know. It downloaded 4 out of 5 of the ones I tried last night

[SimonInSudbury]

@Super+Anthony 

I am still having to wait for the full programme to download before I can start watching it, and if I download multiples, 1 of them will fail. This applies to ANYTHING and ANY CHANNEL. 

[Super+Anthony]

@SimonInSudbury  It's so frustrating but thank you for sharing. I wish Sky would be quicker or at least bring it to our attention why it can't be fixed correctly

[Skull+Treaty]

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@SimonInSudbury wrote:

@Super+Anthony 

I am still having to wait for the full programme to download before I can start watching it, and if I download multiples, 1 of them will fail. This applies to ANYTHING and ANY CHANNEL. 

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@SimonInSudbury If you start watching the show whilst it's downloading it shouldn't fail. Not a solution I know, more of a workaround - if you're ready to watch that particular show/film.

[SimonInSudbury]

@Skull+Treaty 

Problem is the screen shows "downloading" and never changes to "available", therefore pressing on downloading results in precisely nothing happening until it shows "downloaded". 

The fails occur if I schedule a full box set - some episodes will download, but maybe a couple of others will fail, so I have to reschedule those, which will then be out of sequence in the stack.

I have a massive list of programmes I need to watch on demand, and for now I am having to download them a couple in advance so that they have fully downloaded by the time the previous one has finished.

[Skull+Treaty]

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@SimonInSudbury wrote:

@Skull+Treaty 

Problem is the screen shows "downloading" and never changes to "available", therefore pressing on downloading results in precisely nothing happening until it shows "downloaded". 

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@SimonInSudbury 

Ah, I see.

I was, up until it was "fixed" have been having the download failed all the time. In some instances the workaround of playing them whilst they download wouldn't work as they failed immediately whilst others would fail at 99%

[grog+arson]

There are definitely lots of different issues ongoing here, it's not just as simple as the 'download failed, item unavailable' that started this discussion, no wonder Sky are having a problem pinning down and fixing the issue!

Just a thought, is it worth people posting their hardware and software versions (as well as the channel, series, episode, time) when they are having problems, to see if there is any correlation?

[SimonInSudbury]

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@SimonInSudbury wrote:

@Skull+Treaty 

Problem is the screen shows "downloading" and never changes to "available", therefore pressing on downloading results in precisely nothing happening until it shows "downloaded". 

The fails occur if I schedule a full box set - some episodes will download, but maybe a couple of others will fail, so I have to reschedule those, which will then be out of sequence in the stack.

I have a massive list of programmes I need to watch on demand, and for now I am having to download them a couple in advance so that they have fully downloaded by the time the previous one has finished.

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OK just thought I might try something as simple as turning the box off then back on again, and this seems to have cured my issue of waiting for the full download to take place before I can watch the programme. 

Programme now downloads with "available" coming up after about 2%. No fail. I will keep all posted if anything untoward occurs in the future.

[Super+Anthony]

@grog+arson  The easy solution would be for Sky to get on with it much quicker and actually feedback to us. The issue has been going far too long and I am sure there are people who work at Sky who are seeing all our complaints. Also they need to do more and give us credits or refunds