SkyQ Download Failed Item Unavailable

[Georgette73]

So I've just had this, apparently there is nothing they can do.

 

[drs66]

@Georgette73 so apparently they are lying to us now about this workaround solving the issue for all affected customers and claiming it's only BT broadband customers........

[drs66]

Oops misread only BT customers but the bit about it solving everyone's problems is just a massive lie.

[Goooner1]

Why don't they just say non-Sky Broadband customers, as that's what it appears to be. 

[Georgette73]

Doesn't sky broadband run through openreach?

[Doc5907]

---

@deejay55 wrote:

---

---

@Doc5907 - very helpful post! Works great on PC, can't seem to expand toolabr on iPad.

---

@deejay55 Yes I've heard it can cause issues on smaller devices. Have you tried changing from portrait to landscape or vice versa as I heard sometimes that works. (I only ever use a PC so I wouldn't know)

[Goooner1]

All Broadband goes through Openreach infrastructure doesn't it? Except maybe the FTTP? Or have I got that wrong?

Although Openreach is a separate entity to BT. 

[Monstermunch+matt]

Small number of customers? 

thanks for sharing..... 

[LGUser]

---

@Goooner1 wrote:

Why don't they just say non-Sky Broadband customers, as that's what it appears to be. 

---

Because that's not correct. I'm not yet with Sky and I m able to download. I'm using aTP-Link MR600 v2 router with an O2 unlimited data 4G sim.

[LGUser]

---

@Georgette73 wrote:

Doesn't sky broadband run through openreach?

---

Yes. But there are differences. Different routers, different infastructer at the ISPs, etc. So while the lines might be the same, there are enough differences.

[GarethR112]

Hello All,

I have been experiencing the same issue and I'm also using BT broadband. I think I may have found a workaround, I have used the sky go app to download programmes that were failing to the sky Q box and so far it seems to be working (current download at 67% and climbing).

give it ago, I'm crazy downloading to see if it's reliable solution.

[GarethR112]

Update.... still an issue, will have to call sky in the morning to log my issue. This does have a software config issue written all over it. 

[Goooner1]

Maybe something has changed, but I was trying that this time last week and it wasn't working for me. 

Will give it another go, just in case something has changed since then. 

[codo15]

---

@GarethR112 wrote:

Hello All,

I have been experiencing the same issue and I'm also using BT broadband. I think I may have found a workaround, I have used the sky go app to download programmes that were failing to the sky Q box and so far it seems to be working (current download at 67% and climbing).

give it ago, I'm crazy downloading to see if it's reliable solution.

---

@GarethR112 Thank you. I have just tried this and it has worked for me. I've just downloaded 3 episodes of Succession going through Skygo app. 

[BlueJ1975]

@Goooner1 you've got lucky then, tried that too and also doesn't work.