Sky won’t let me report scam texts to 7726

[Tony+cm]

Thanks for the link but it is pointless calling Sky.

They all read from the same script.

Complaint in now as well. Thanks.

[Tony+cm]

Very good points.

I too only moved over end of last year to Sky.

Great deal and I like it but you are so right, this is badly needed and appaling that Sky does not offer this.

Sky piggybacks on O2 and they offer this. In fact all mobile providers do.

There is no reason for Sky NOT to offer this and their excuses are cheap.

My contract comes up shortly and I am seriously thinking it is time to say good by to Sky mobile.

I want security and ease of reporting issues, not just a cheap rate.

[Tony+cm]

Update on this it does not help.

Sky is obviously fed up of people complaining so they say call or write.

yes, no forum, no email no way of complaining except snail mail or the phone call that says nothing can be done.

That is Sky for you.

[ChrisK]

Well I got fed up with their bullcrap - which stinks to high heaven of selling your data to the spammers and protecting them. I installed a paid app called Key Messages (mine is a Samsung android) which lets you block texts. Not ideal and not exactly reporting this scam (as in SKY),  but better than getting those spammy fraudsters bothering you 24/7. 

[Chloe-W22]

Hi all,

I reported this to the business back in September 2020. We are in the process of being signed up to this service however are still waiting on a date and I am unaware of when this will be. I'll update the thread when I know.

Thanks,

[ChrisK]

Ah so I see my post got deleted by this forum admin. NO pm to say so. Blatantly censoring this board. Disgraceful.

[ChrisK]

And "community manager" if you knew about this back in September 2020 then why didn't you share this on here and also why don't your agents tell people this when they ask? Why did you let this thread go on without any feedback and you only came back to let everyone know when people get frustrated and try and tell the truth - and then CENSOR POSTS.

[caesarome]

If your post has gone then it is because in error it has be taken by the spam filter and should be reinstated as soon as possible.

[ChrisK]

Of course it's an error. The only one that gets an "error". 

[caesarome]

Believe me, you are not the only member who has seen there posts taken by the spam filter as it has happened to us all, myself included many many times.

[ChrisK]

Nothing spammy in what I wrote. The fact that contains text that sky won't like is probably why the human spam bot rattled it's keyboard in haste and pressed the delete key.

[caesarome]

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@ChrisK wrote:

Nothing spammy in what I wrote.

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There doesn't have to be as the filter in error grabs all sorts of posts.

[ChrisK]

Well we will see if it was flagged as "spam" and then put back as you suggest. I won't hold my breath.

[ChrisK]

@Tony+cm - Use the app "Key Messages" as your txt client. You can block the spammers. It's a paid app but better than getting harrassed by the spammers all the time.

[Tony+cm]

Thanks so much @ChrisK 

I appreciate your comments here.

I tried the phone call again yesterday and got a great employee but she read the same script.

I see a Sky employee has now done a "hold and run" message on this forum too but same thing.

I did get a prompt yesterday saying you had posted a message and of course that went into some spam filter we are told? yeah right.

It is up to Sky.

This is such a simple thing and means they are focused on security and safety of customers.

I like the product and offering but in today's world a simple forward to 7726 is vital.

So my contract is up in October and they have 6 months to sort it out.

If not, others have great deals too.