Sky sports juddering

[Pearljam1969]

Hi,

just to confirm that your advice about using the game mode on my LG TV appears to have worked.  I had two hours of golf last night, without the juddering.

My TV didn't appear to have Motion Eye Care, only Eye Comfort Mode, which was already turned.

Thanks for your help @cm59par 

[NeilMc56]

I am curious to know whether you have had any success with resolving your Sky Sports Golf judder?

I have experienced similar issues and also have an LG television.

As the TV was only a few months old and still under warranty I sent several emails, WhatsApp messages and phone calls to LG in a hope this could be resolved. On each occasion they claimed it was a Sky issue.

I then had a Sky engineer visit  and he couldn't resolve the issue either, he actually changed the Sky Q box! He said it was probably the refresh rate on the TV!

So both blaming each other!

Back to LG and eventually they collected the TV. After nearly 2 weeks away the TV is back with a note saying the board has been replaced and TV tested.

Guess what??? 

Still the same issue, Juddering effect on the putting green. Ball stops, slows down speeds up. Not a pleasing viewing experience and very frustrating.

Any suggestions, thank you!

[ChorleyIan]

I aso have not solved this problem. I took the advice of using the game mode and that seemed to have made things better but had to keep changing modes when viewing other programmes as the picture quality wasn't up to standard. Don't watch as much golf now as the judder puts me off. Still don't know if it's an LG or Sky issue?

[Pearljam1969]

Hi NeilMc56,

I switched to game mode on my LG and the juddering has stopped on the golf.  There is a slight trade off on sky sports news, the headlines at the bottom of the screen or the scores as they come through, definitely not as clear as they used to be.  The other channels, I haven't noticed anything alarmingly different.

I am not sure this will be solved properly with our current TVs, I might end up investigating what are the best TVs for sports watching.  That will be more expense though.

[bonkersrwj]

I haven't been happy with the performance of trumotion with Sky Q on the new LG OLED 2020 models. I have had (accidentally) experience of the Sky Q V3 1TB UHD box, by mistake and eventually had the Sky Q V3 2TB UHD box to replace my V2 box. I might be wrong here, but the picture on the 1TB appeared better than the 2TB (but both are V3 boxes!?). The quality of some HD broadcasts are shocking.

[joeyjoejo]

I have this over the past couple of events with a Philips TV, it usually happens when scenes substantially change and then only for a few seconds.

Game mode on Philips makes no difference, all TV processing options are off.

Any philips users had it/fixed it, would be happy to hear about.

[D14ca]

Hi, I have  the same issues and have since I brought the TV 18 months ago. This happens on football on BBC and ITV.

I have tried everything, even down to sky changing my dish and an new sky q box. It is definitely the TV and refresh rate (mine is 60hZ), will avoid LG and cheaper tv's in the future. 

[Anonymous]

It's not just lg it happens on my 2 Sony tvs aswell with sky q main and mini. Set to game mode it solves it but that gives a slight voice sync delay.  If you ask me it's the TVs that aren't fit for purpose rather than sky.

[joeyjoejo]

New one on US Open coverage - certain views of fairways and greens have moving banding. Same on Sky Go as well. Interesting when it coincides with the juddering.

[cm59par]

I agree. Although certain aspects of juddering etc are better I feel LG are likely to offer these issues. I am starting to notice voice sync issues on game so catch 22. Sorry, maybe someone else cam help me with sync.

[CyberFriday]

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@Anonymous wrote:

It's not just lg it happens on my 2 Sony tvs aswell with sky q main and mini. Set to game mode it solves it but that gives a slight voice sync delay.  If you ask me it's the TVs that aren't fit for purpose rather than sky.

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@Anonymous  Given that the effect hits different tv brands and the common factor is sky q the chances are it is a sky issue. Similar discussions have been had over on this thread about tv choices  (with sound drop outs)
https://helpforum.sky.com/t5/Sky-Q/HDR-v3-box-not-fit-for-purpose-sound-cutting-out/td-p/3564139/page/221

and the thread that preceded it (now archived). It has taken years for a fix to be forthcoming from sky and the q160 software fixes those issues on v3 boxes. And the previous q150 fixed some issues on the other q boxes. Some "driver" related issue. 

[Clockley]

Hiya guys. I have the exact same problem on my samsung tv.  But with football. I am now convinced that it is  sky q issue. Watching euros semi-final on bbc hd last night, I had the juddering going on. So I thioght thet I would try streaming in 4k from bbc iplayer directly through the samsung tv, and guess what ?

Not a single judder through the rest of the match. Also, i get this occasionally on netflix with panning scenes through sky q. Stream directly from the smart tv and no issues at all. 100% a sky q problem. Only fix i have is to stream directly through you smart tv if possible.

Craig Lockley

[Rhonny]

@Clockley

The BBC iPlayer has a higher but rare than broadcast and so is inherently smoother.

However, on a Samsung (like I own), you can have different motion settings for each input and for the built in apps. What motion settings are you set to for Sky Q, and are they different to what you're set to for the iPlayer app?

Try turning motion smoothing off if you're getting frame jumps, to see if it helps. Or try adjusting motion smoothing in small increments to see if that helps sort it out. 

[Clockley]

Hiya. All motion settings and judder reduction are off. And for all inputs. I get this issue with almost everything I watch on sky q including apps. But never through the apps on my tv

Hope this helps

Clockley

[Rhonny]

@Clockley

I meant bit rate, not but rare of course...

Have you tried turning the motion setting on for Sky, just a couple of notches, to counteract the judder? A tiny adjustment can make a big difference if the maths works on the frames.