Sky sports juddering

[cm59par]

Since the recent Sky homepage upgrade and while watching sky sports HD golf the golf ball appears to stop and restart across the length of a Putt on the green.  A juddering effect! This never happened before the upgrade. Please note this juddering effect is  recorded and repeatable therefore must be transmitted by the Q box and not the TV. 

[Rhonny]

@cm59par

Not necessarily. It's caused by a mismatch of refresh or frame rate between the TV and the Sky Q box.

Do you have any picture smoothing turned on on your TV? If so turn it off. Or if not, turn it on at a low level. 

[cm59par]

Thanks Rhonny, I had switched 'off' trumotion on my LG TV. Admittedly it is a new TV and I have adjusted the settings to my best knowledge but I have only noticed this juddering since the sky update.  I have tried trumotion 'clear' & 'smooth' but no change. I thought refresh rate issues would cause random juddering rather than recorded/repeatable but if you have any other thoughts on how to adjust the refresh rates I would happy to try.  

[Pearljam1969]

Hi, 

I have had the same issues since golf came back after the first lockdown. The only time it is guaranteed to be fine is when the camera is at ground level. I also have a LG TV.  Your post was last August, have you sorted this now? If so, how? 

I am hoping you have, I am an avid golfer and it really spoils my enjoyment 

[ChorleyIan]

I have the very same issue. I also have a LG TV and a v3 q box. I have tried turning on / off all motion controls but the problem is still there. 

Is it just LG TV''s that have this issue.

[Pearljam1969]

well that is now three people on the sky community with similar issues and we all have LG TVs.  The weird thing is that there wasn't an issue before the first lockdown.  So has there been some update from LG that has now affected the picture quality?

I thought originally that it might be the TV stations that were transmitting the golf, but it is the same on the PGA, LPGA and European tours.

Not sure what to do next?

[bonkersrwj]

Is this still an issue with you guys? I have noticed this juddering, even could be described as a robotic effect, in motion, in imagery via Sky Q, via LG OLED. Also noticed it in broadcasts from BBC too, via Sky Q this morning.

[ChorleyIan]

I still have the same issue. Although some day's are worse than others? It seems worse whilst watching the golf when the ball is being putted on the green. This did not happen with my v2 box. 

Not sure if it's down to the v3 q box, the latest update or my LG TV? 

[cm59par]

Hi, I managed to fix it by adjusting my LG tv settings. Sky box if fine, you need to remove the motion enhancement setting on TV.

Set to Game mode (best for golf) then  under Picture setting go to Picture options and switch off  Motion Eye Care. 

Good luck. 

[cm59par]

Please remember every picture mode has separate user settings so if you set up for Game mode you must stay in game mode (or adjust same user settings for another picture mode) also when you change to other TV inputs eg  hdmi, freeview, dvd etc they have diffent picture settings.

So, set up sky (golf) for Game mode. Go to All Settings, go to Additional settings and switch off Eye Comfort Mode as well as Motion Eye Care in my previous post. 

[richymac]

• I have a samsung tv with I think the same problem also affects recordings sky changed my Q box after checking all other possibilities and I still have Same problem, personally think it has something to do with the sky broadband.
•  

[ChorleyIan]

Thanks for the advice. I will give this a go.

[richymac]

What on a samsung tv is considered picture smoothing. 

[Pearljam1969]

ok, thanks for that advice.  I will give this a go and report back

[richymac]

Found the culprit of picture freezing and recording failures on sky q, 

My lad had his ps4 network settings on 5ghz while the rest of the house was on 2.4ghz.