Sky q box hot

[Rothy35]

My sky a box is very very hot to the touch and when I connect to the tv it makes the tv turn on and off randomly I cannot watch, when I disconnect the q box my tv works fine

[Daniel0210]

@Rothy35 Is there sufficient ventilation around the box?

[bob1234]

@Rothy35The boxes do run hot but not so hot that you can't touch them. Try turning off HDMI control (CEC) in either the Q box or your TV as this is how the Q box turns your TV on.

If it is unreasonably hot speak to Sky so they can replace the box, remember Q boxes need lots of air flow so don't mount them behind TVs or put them in closed cabinets.

[Rothy35]

Hi yes it has been working fine for a couple of years and always in the same place thanks

[Rothy35]

Hi thanks it is really hot to touch and I can't keep the tv on long enough to get into settings 🤦‍♀️😆thanks

[bob1234 · Accepted solution]

@Rothy35Time to phone Sky.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

We look forward to speaking to you.