Sky Q - catch up tv

[dinobluelexus]

I have the Sky Signature package and the only catch up tv I can get is the BBC iplayer. When I select ITV hub for example I am prompted with the statement tht I need to upgrade my subscription. Is this correct please?

[oldfella]

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@dinobluelexus wrote:

I have the Sky Signature package and the only catch up tv I can get is the BBC iplayer. When I select ITV hub for example I am prompted with the statement tht I need to upgrade my subscription. Is this correct please?

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Hi @dinobluelexus 

Are you trying to Download HD content without the Q HD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats.
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.

Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.