Sky mobile swap - phone sent back but no confirmation yet

[buffymad]

I sent back my mobile for the swap last Tuesday by special delivery. I can see it was received last Wednesday. Sunday morning I was still receiving emails saying Sky hadn't revived my mobile so I rang up. Was at first being told it sometimes takes a few days for the phone to arrive but I explained I had proof it had been received by Sky. I was then told it was probably still in the warehouse , he'd put a note on my account and it would probably be updated tomorrow and I'd receive an email. Guess what? Still nothing! I'll wait until Wednesday and then call back but not very happy if I end up paying for 2 phones when I know Sky has my old one! I know there's delays but how long have others had to wait? Last time I did this it was processed very quickly! 

[63johnw]

Hi @buffymad  its been taking a couple of weeks and longer recently. 

[caesarome]

Sky is currently taking a few weeks to process these device returns at present so I would say that if it hasn't been updated by Wednesday then post back on here and we can arrange some help for you via the escalation team

[buffymad]

Hurrah! Got email yesterday confirming phone received and swap all sorted.