Sky+ entitlement message

[Charmaine83]

I keep getting the above message when I go to watch catch up and my on demand doesn't work either when they should my packages haven't changed so they both should work. Tried calling and can't get through and the live chat was no help either could someone please help 

[Annie+UK]

Unless you have a replacement card or a Sky Q order outstanding or cancelled then a New Install should re-pair your card and get your features back

See question Q21 in my FAQ

[Charmaine83]

I have tried this and i am still getting the same message on screen

[caesarome]

Have you placed an order for Sky Q or have had your TV service suspended due to a non payment of a bill ?

[Charmaine83]

My account was suspended due to late payment, but has now been reinstated, I did however place an order for sky Q yesterday but I got the message before I did this. 

[caesarome]

@Charmaine83 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19 · Accepted solution]

After speaking with Charmaine83 we paired/validated the viewing card and refreshed the subscription which has resolved this issue.

It was a pleasure to speak with you Charmaine83.

[Ursula+Lenehan]

I am having the exact same issue after returning to sky just a few days ago. We originally cancelled after realizing we were paying for the on demand services and never reviewing them and the costs were going up again. Having been assured we would have access to box sets, we returned as customers but now can not access box sets again. Very frustrating as it was an incentive to rejoin. Could you help me fix this issue? Please

[caesarome]

Can you access channel like 106 and 107 OK @Ursula+Lenehan ?

[stig23]

Hi we move from sky q back to sky+hd are multscreens say we don't have Sky+ Subscription is any way u can fix it please 

[caesarome]

@stig23 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[stig23]

my sky multscreens saying don't sky + entitlement I look it up saying it sky signature make it stop working can please fix because start really anony me now if keep happening I will leave sky all together 😡

[caesarome]

Have you recently signed up for either Sky Q or Sky Glass @stig23 ?

[stig23]

No we left sky Q because didn't working so we went back to  sky +