Sky broadband retention deals

[94]

Hi has anyone managed to get broadband cheaper when you've told sky your going to another provider.  I understand sky are under no obligation to offer discounts or deals but 

my latest deal is coming to an end I'm currently paying £14 that's for the old slow adsl broadband as that's all I can get. 
I can get a package with BT for £15 and sky offer the price of £17 to new customers. But I'm being told the cheapest they can do the broadband for this time is around the £28 mark. just curious to see how other long term broadband customers are getting on getting a deal.   Also if anyone is with BT how would you rate it. 

[SKY1992bf]

@94  Deals are custom specific so what customer a get's doesn't  mean customer  b will get the same , your best option is to phone and see what Sky can offer you if they choose to 

[GD1]

@94  Offers can vary from customer to to customer, if one gets a cheaper deal doesn't mean another will.   You can choose to take the offer or go to another provider.

[mogseymoo]

You need to go through sky retentions not sales. You need to insist you want to be put through because the retentions team are authorised to offer far larger discounts. I have done my homework first and found the cheapest comparable deal offered through virgin etc then go to retentions. I usually get a very decent discount this way. Far far higher than what is offwrwd through the sales department. For example i was offered a £20 a month discount through sales but retentions offered me a £50+ a month discount (full package). Its worth playing hardball for the 50% discount. If they don't give you what you want say you will leave. You have to give them 30 days notice. You may find they then come back to you with a better offer if you wait. If not go with the cheaper provider

[mogseymoo]

For internet only deals the line rental is a set fee so how much discount you will get might be dependent on that but negotiate. You have nothing to loose but be firm . Don't fall for the sales team tactics! They cannot offer you the same discounts