Sky Q no satellite signal problems

[Fireandwater]

Hello I had an issue with my Sky Q service which was that I had no satellite signal messages.Engineers came kept on replacing the Sky Q box.then suddenly My tv service got cancelled And I received a very long email stating Engineers are unwilling to come to my property and Sky will not welcome me as a Sky customer in the future. And currently I have a Sky mobile contract running with them which I didn't cancel.Can anything be done By Sky on this case.And I do realise this is a customer to customer forum as well and I need opinions and point of views of what should be done.to confirm they had blamed their faults with the tv service on me.

[Daniel0210]

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@Fireandwater wrote:

Hello I had an issue with my Sky Q service which was that I had no satellite signal messages.Engineers came kept on replacing the Sky Q box.then suddenly My tv service got cancelled And I received a very long email stating Engineers are unwilling to come to my property and Sky will not welcome me as a Sky customer in the future. And currently I have a Sky mobile contract running with them which I didn't cancel.Can anything be done By Sky on this case.And I do realise this is a customer to customer forum as well and I need opinions and point of views of what should be done.to confirm they had blamed their faults with the tv service on me.

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@Fireandwater There is obviously more to this. Did Sky give a reason why engineers are unwilling to attend your address? As you realise we are customers here it's impossible for us to comment unless we have the full facts if you're able, and willing to supply them.

[Fireandwater]

Hi there @Daniel0210 the main reason why they cancelled was because The Sky Q boxes were changed too many times and apparently when the engineers came there were no faults present despite them seeing it with their own eyes. LNB was changed Satellite cable was changed. Every engineer came and they kept on changing the box. I'm like to one of the engineers. Why is my main Sky Q box getting changed. The engineer said because the box is faulty. Now not all boxes can be faulty.

[Daniel0210]

@Fireandwater 

I think if Sky have sent you this lengthy email outlining their reasoning, there is very little the forum can advise you to do to counter this.

Have you considered Sky Glass as an alternative? 

[Fireandwater]

I will send you a screenshot of the email they sent me. Any Sky employee seeing this. This is how your team treats a Customer. 

 

[Fireandwater]

But it doesn't make sense. When I had first signed up to my contract things were smooth. I did consider Sky glass but to be honest nope I didn't want to take as I already Brought a HDR Capable TV. I had also brought a certified satellite technician at my own cost. Cables were checked and said they were not connected to the dish properly. Which is why I had the no satellite signal issue.Anyways it was fixed. But frustrating thing is why didn't The engineers take notice of this 

[Daniel0210]

@Fireandwater 

Having read that email screenshot I think it's obvious that their decision is final.

[Fireandwater]

If their decision was final then why  Was I receiving emails to come back to Sky Q on top of that I received a Sky Q remote from Sky which is obviously of no use.

[Daniel0210]

@Fireandwater The emails are probably automatically sent. No idea why they sent a new remote. 

[Fireandwater]

 

 

@Daniel0210 Furthermore the Frustrating part of this is that if there was a genuine problem that an engineer can't fix.at the end you will just blame on the customer. 

[Fireandwater]

That's exactly my point. And no one is willing to investigate into the issue. @Daniel0210Forgot to mention A viewing card came couple of weeks back as well.

[Daniel0210]

@Fireandwater I have rejected the other screenshot as it contains your name and email address. 

[Fireandwater]

@Daniel0210 So what do you suggest?what can be done As the technician I brought was certified Sky technician who used to work with me before. And he said the engineers didn't do a great job.

[Daniel0210]

@Fireandwater Sky have made their decision. Apart from you making a complaint I can't suggest anything else. 

[Fireandwater]

@Daniel0210 Looks like we will need to get in the Sky team in this forum to have a look and investigate into what can be done.Because I'll be honest with you I'm not leaving without getting any Outcome.