I can't pay my bill

[Nicky2607]

Please no judgement but I am struggling to pay my latest sky bill due to illness and then my daughter came down with Covid. I have no been cut off and can't even call sky to discuss this. I am extremely anxious and stressed now as my mobile is my only form of contact. I read somewhere you can request a payment holiday which will be my perfect solution as this would give me an opportunity to catch up with my bill. How do I contact sky if my phone won't let me call out. I have no other mobile to use or house phone. Can someone please help or advise me what to do next? 

[Daniel0210]

@Nicky2607 
Before reinstating your services Sky normally require payment in full and additionally the setting up of a new continuous payment method. If you are 2 or more weeks overdue you will also have to pay the next bill as well.
Sky don’t normally allow payment plans or promises to pay and they will not respond to your calls whilst your services are still restricted unless you are fortunate enough to get through using a number unconnected to your account.

You could register with Sky Accessibility Team and contact them to see if they can advise/assist you now or in the future. Part of their remit is to offer guidance to customers who find themselves in short term financial difficulties.
https://www.skyaccessibility.sky/ 

[GD1]

@Nicky2607  Sky no longer do payment holidays for mobiles as far as I'm aware.  There are some useful tips here for mobile users. Late payments - Sky Mobile | Sky Help | Sky.com

If your services are restricted then Sky won't talk to you until the balance is paid in full and a new direct debit setup, they also don't do paymment plans.  If you are in financial difficulty the accessibility team may be able to help https://www.skyaccessibility.sky/

[TechmanagerMal]

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@Nicky2607 wrote:

Please no judgement but I am struggling to pay my latest sky bill due to illness and then my daughter came down with Covid. I have no been cut off and can't even call sky to discuss this. I am extremely anxious and stressed now as my mobile is my only form of contact. I read somewhere you can request a payment holiday which will be my perfect solution as this would give me an opportunity to catch up with my bill. How do I contact sky if my phone won't let me call out. I have no other mobile to use or house phone. Can someone please help or advise me what to do next? 

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• No guarantees but as you are considered vulnerable at this time this team may be able to help via the options available here - https://www.sky.com/help/home/accessibility-information/accessibility-info-policies/vulnerable-custo...

[Nicky2607]

Thank you for this and I certainly will give this team a try but struggling to find on the link how to get hold of them? I read it word for word and it said 'find out how to contact us at the bottom of the page' but when I scrolled down there is nothing there. I understand you need to register first but it isn't clear how you do that. I'm getting so confused and upset, I just wish I could speak to a human being instead of trying to find the right path myself online. 

[TechmanagerMal]

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@Nicky2607 wrote:

Thank you for this and I certainly will give this team a try but struggling to find on the link how to get hold of them? I read it word for word and it said 'find out how to contact us at the bottom of the page' but when I scrolled down there is nothing there. I understand you need to register first but it isn't clear how you do that. I'm getting so confused and upset, I just wish I could speak to a human being instead of trying to find the right path myself online. 

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• It may be that they are not contactable due to the outstanding payment rules, I wonder if someone with better access than me could check that for you?

[SKY1992bf]

 

@Nicky2607  At the very bottom of the page provided by @TechmanagerMal which can take several seconds to load You should see this image above (image will appear once approved) if you scroll down the page there will be more options use one of those options to register ( if you still can't see the options are you in the ROI by any chance? If not either try clearing your browser cache or put the browser into incognito private mode or try a different browser)

[Nicky2607]

Thank you all for your help and advice. I managed to get hold of the Sky accessibility team via online chat and they have helped me with my situation.