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This discussion topic is read only Discussion topic: Sky HDR

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This message was authored by: TimmyBGood

Re: Sky HDR

Posted by a Superuser, not a Sky employee. Find out more

@poppymarshall wrote:

I only have the standard Sky hdmi cable would upgrading my cable allow me to get hdr 


No, it's the hardware in the Q box that matters (plus the Sky subscriptions you have, and your TV).

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by: planearm

Re: Sky HDR

Watching Into The Wild: India. 

Gobsmacked. Makes Planet Earth with David Attenborough look crap lol.

This message was authored by: gems+151

Re: Sky HDR

@planearm  your joking right... Your gonna get loads more people now complaining that it's not in HDR too lol

This message was authored by: gems+151

Re: Sky HDR

@g652wly I'm not backing my point up I had a cluster of dead pixels and my missus didn't even realise. I'll get back in my box and carrying watching my HDR documentaries 

This message was authored by: GreenLantern

Re: Sky HDR

@planearm  Yes, stunning 🙂

This message was authored by: Ultramelon

Re: Sky HDR

A lot of unhappy people about and still no official word about how they're going to sort this or even an apology from Sky.

In the short term, myself and I'm sure many others would be placated with a simple but formal explanation about how we will be provided with this service.

 

This message was authored by: g652wly

Re: Sky HDR

@gems+151

Good idea. Have a nice day with your HDR. 

This message was authored by: Jmoulding

Re: Sky HDR

I'm Def a V1 box. Have multiroom. Is there still absolutely no way to get recordings from one main box to another if I was to get a newer one 😂


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This message was authored by: rozel

Re: Sky HDR

The exponential growth of this thread this morning (and I'm sure it will continue this afternoon too) will be deflecting attention away from the "Cummings" issue !

This message was authored by: GordonTGopher

Re: Upgrade old Sky Q 2TB to new version for HDR

Posted by a Sky employee

Just for completness to close off the subject of this thread title specifically and I know main thread has the answers covered already.

 

There is currently no upgrade/swap out path from a none HDR box to an HDR one.

 

And again from main thread, list of boxes and compatibilty with HDR can be found here:

https://www.sky.com/help/articles/check-which-sky-q-box

 

This message was authored by: rozel

Re: Sky HDR

@Jmoulding   No

This message was authored by: GreenLantern

Re: Sky HDR

@Ultramelon  I'll probably be accused of being "first world" again but this is typical Sky. All marketing and no strategy. I have it from a senior Sky engineer (not a box connector who comes to your house) that this is all caused by Sky diving into UHD too early and not factoring in HDR. So there are tens of thousands of early boxes out there that can't handle it.  It's a huge strategic blunder by Sky...

This message was authored by: Cuke2u

Re: Sky HDR

@GreenLantern there is no hdr popup with a q90r, they only way to tell what input is to go to the home button, scroll to the left to input..

This message was authored by: TimmyBGood

Re: Sky HDR

Posted by a Superuser, not a Sky employee. Find out more

@Jmoulding wrote:

Is there still absolutely no way to get recordings from one main box to another if I was to get a newer one 😂


Unfortunately all Recordings leave with the old box.  The only realistic way to avoid this would be if the boxes were designed with swappable hard-drive caddies, which would have been nice.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: gems+151

Re: Sky HDR

@Ultramelon  I will apologize on behalf of Sky for not providing an apology to you. If it means you stop sounding like a broken record we will get round to updating your boxes when we can please be patient. You are our favourite "early adopter" there's a t-shirt in the post.

 

Now please stop sounding like a broken record we knew you wanted an apology yesterday so there's no need to keep updating us on the fact.

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