Sky Go won't open on Amazon Fire 7 tablet

[TLP]

When I try to open the app, it gets as far as the blue screen with the logo and then it closes itself.  It was working normally until a few days ago.  I tried uninstalling and reinstalling but it made no difference.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

[Catrin12]

I'm having exactly the same problem, have you managed to sort yours out yet?

[TrishHanks]

I am also getting this issue on my Amazon Fire 7 tablet and I have also uninstalled and installed again - still not working  @Lisa-P1987 

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Thels]

Hi

Have the same problem on Amazon fire 8 tablet. Since the sky go update on the 15/12/21 Sky go has not worked. is there any way of rolling it back to previous version.

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Fairylucia]

I'm having the exact same problem. I've tried the normal things and nothing seems to be working. My husband is also having the same on his fire. 

Has anyone resolved this? 

@Lisa-P1987 whats the solution please? We are due to fly to our honeymoon tomorrow on a 12 hour flight. I had so much j wanted to download and watch 😩😭 

[WGA]

i have had the same problem and spoken to sky help, tried some troubleshooting with no solution - please let us know if anyone has an answer thanks

[dmy24]

After speaking to the customer we have gathered some information and raised this off to our Apps team who have provided an update to us today. They have stated that a wider issue effecting Amazon Fire tablets has been identified and have passed the case on to the relevant teams for this to be resolved. They have informed us a fix will be implemented via as app software update however they were not able to provide us with a timescale. 

Thank you for escalating 🙂

[Markomarkez]

same issue is this fixed yet?

[Sempi]

I have a fire 10 and it also stopped working , I uninstalled and reinstalled to no effect.

Now I find I have to wait for a fix ,what a fix !

[Olga1973]

Has there been any solution to this as my Amazon tablet will not open Sky go either 

[Tim2001]

Same problem for me.

App worked fine a week ago. Tonight, blue screen followed by homepage.

Uninstalled and reinstalled.

Seems like the app problem is spreading.

Grateful for a solution