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Discussion topic: Sky Go PC app crashing when viewing when connected to Q box

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This message was authored by borofanuk This message was authored by: borofanuk

Sky Go PC app crashing when viewing when connected to Q box

Hi,

 

I've just signed up for a new 18 months contract and this is a bug with my recent sky go app.

 

When connected to the q box if I try to view any channel the app just closes. I've reset reinstalled etc deleted files from appdata etc

 

How can I fix this I cant watch any q linked channel on my pc.

 

Windows 11 22H2


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borofanuk
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This message was authored by borofanuk This message was authored by: borofanuk Answer

Re: Sky Go PC app crashing when viewing when connected to Q box

Restarting the router fixed the problem. Not sure what happened then.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go PC app crashing when viewing when connected to Q box

Posted by a Superuser, not a Sky employee. Find out more

Does it crash if you disconnect the app from your Sky Q box, this can be done via it's settings.

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borofanuk
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This message was authored by borofanuk This message was authored by: borofanuk

Re: Sky Go PC app crashing when viewing when connected to Q box

no it doesnt crash when disconnected from the box. it only happens on my main PC. mac works, tablets work. it started happening a few days ago.

borofanuk
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This message was authored by borofanuk This message was authored by: borofanuk

Re: Sky Go PC app crashing when viewing when connected to Q box

ive restarted the sky q box.

borofanuk
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This message was authored by borofanuk This message was authored by: borofanuk

Re: Sky Go PC app crashing when viewing when connected to Q box

The app works ok on my other windows 10 and 11 computers.

 

The issue is running on my 22H2 beta version of windows 11. I suspect this is the problem but it was working without issue before. It seems a new update has issues with 22H2 which will be going official soon.

borofanuk
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This message was authored by borofanuk This message was authored by: borofanuk Answer

Re: Sky Go PC app crashing when viewing when connected to Q box

Restarting the router fixed the problem. Not sure what happened then.

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