MY Sky App will not let me log in using user name or password

[Phil+T-B]

When i try to log into the MySky app and enter my username/password i get a message that says "Please carefully check your details. If this problem continues, contact customer services. Error: 287

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Phil+T+B an invite to chat 🙂

[Tom-W19]

Hi Phil+T-B

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.