This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

This message was authored by: karennc · ‎03 Feb 2023

It seems to have been sorted now

This message was authored by: JimAnn · ‎03 Feb 2023

Working now, about time sky

This message was authored by: leigh240576 · ‎03 Feb 2023

Mine has come back on now.

This message was authored by: Marky73 · ‎03 Feb 2023

Thanks for your response - all working now must have been an issue at their end

This message was authored by: Kern2023 · ‎03 Feb 2023

Thanks for the update but where are the status pages to check progress on the fault. I'm a newbie to this.

This message was authored by: Russ2260 · ‎03 Feb 2023

Hi Im getting the same thing this morning what do i have to do thank you

This message was authored by: Zippyonline1 · ‎03 Feb 2023

You can use your sky go when your sky stream or gless go funny

This message was authored by: woodhead · ‎03 Feb 2023

Seemingly back to normal now for me. 😏

This message was authored by: 82bit · ‎03 Feb 2023

Well done Sky. But it shouldn't have broken in the first place! 👏

~-~-~-~-~-~
Sky Glass 65” [Gen 2] with Sky Live
Sky Glass 43” [Gen 1] with Sky Live
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Sports & Sky Movies + UHD & Dolby Atmos

Sky FTTP
Sky Mobile SIMO x6
~-~-~-~-~-~

This message was authored by: SamBd · ‎03 Feb 2023

I'm pleased this is now resolved & thank you to the superusers who shared the updates, but I'm not sure that we should all be 'grateful to Sky for getting it fixed...we've paid for this 'amazing new tech' and I'm having pretty regular issues currently. I'm really tired of it!

This message was authored by: SlenderRobert · ‎03 Feb 2023

Crikey. I think we'll be waiting quite a while longer for personal playlists...

This 'Entertainment OS' really isn't very entertaining is it?

This message was authored by: Mark39 · ‎03 Feb 2023

Now fixed. Sky Glass/Stream working normally now.

This message was authored by: Chrisee · ‎03 Feb 2023

@SlenderRobert the fault this morning was not with the OS on the boxes so your concerns are mis-placed. It appears a Sky server providing the info for the UI malfunctioned and needed a kick. Sky will look into what went wrong to avoid repitition. Could of happened to any one of the TV systems.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Anonymous · ‎03 Feb 2023

In fairness the reboot was triggered as soon as the morning shift turned up 🤣🤣🤣

This is a nightmare for Sky today's troubles posted all over Twitter is not the best of adverts for this premium product.

It emphasises how flaky the system can be. You have to have some sympathy for the tech team at Sky there must be some horrendous meetings taking place concerning this product rollout.

They are wise to halt Profiles, all energy should be placed on stability and bug fixes before anything new is thrown into the mix.

It appears a Sky server providing the info for the UI malfunctioned and needed a kick.

A single server, no back up to kick in when a server has a blip is rather short sighted. I can't see Sky relying on no back up to activate - surely 🤯

This message was authored by: Daniel0210 · ‎03 Feb 2023

This is now fixed.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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