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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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Message posted on ‎03 Feb 2023 08:31 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Same here 

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Message posted on ‎03 Feb 2023 08:31 AM

Re: Sky glass screen stuck on sky cinema, won’t load from remote

Mines been reset from there end is now working 

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Message posted on ‎03 Feb 2023 08:31 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Posted by a Superuser, not a Sky employee. Find out more

A fix has gone in so should now be fixed for all


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎03 Feb 2023 08:31 AM

Re: Sky Glass Access 3rd February

Posted by a Superuser, not a Sky employee. Find out more

@JohnBen this fault could have affected either system as something broke at Sky's end but they have now fixed it.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎03 Feb 2023 08:35 AM

Re: The Home Screen on Sky Glass isn’t working

It is now working and blue screen has gone. Would be nice to know what happened

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Message posted on ‎03 Feb 2023 08:35 AM

Re: Sky glass

That  works, thanks

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Message posted on ‎03 Feb 2023 08:36 AM

Re: The Home Screen on Sky Glass isn’t working

All working here now, it must have been fixed by Sky, where is the info?

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Message posted on ‎03 Feb 2023 08:37 AM

Re: The Home Screen on Sky Glass isn’t working

Still nothing more than a few movie options showing for me, despite a couple of resets 😞  

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Message posted on ‎03 Feb 2023 08:39 AM

Re: The Home Screen on Sky Glass isn’t working

Looks like it's nationwide with the new update, why don't sky tell people in advance via email etc ,it would save a huge lot of issues if people knew in advance 

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Message posted on ‎03 Feb 2023 08:40 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Unfortunately not.

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Message posted on ‎03 Feb 2023 08:41 AM

Re: Sky remote Home button not working.

Hi,

 

all working again now!

Thanks for all responses and help.

It was indeed a widespread issue as a few had said and all back working without the need to replace remote.

 

@Mark39, @Jami3UK, @Jimbo+C

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Message posted on ‎03 Feb 2023 08:46 AM

Re: Sky glass won't load

Appears to be fixed now

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Message posted on ‎03 Feb 2023 08:46 AM

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Posted by a Superuser, not a Sky employee. Find out more
@BenRtt wrote:

Unfortunately not.

@BenRtt  Have you tried switching off at mains for five minutes?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎03 Feb 2023 08:47 AM

Re: Sky glass has crassed, it wont show any options, just shows A-z of sky,

Appears to be fixed now

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Message posted on ‎03 Feb 2023 08:48 AM

Re: Sky glass won't load

Posted by a Superuser, not a Sky employee. Find out more

A fix has gone in which should now resolve this 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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