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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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This message was authored by: fr66ajc

Re: The Home Screen on Sky Glass isn’t working

Yup.. seems to be back as it should be. 

 

It'd be nice of them to say oops though

This message was authored by: Floral1

Rubbish sky glass

Loved my sky glass for all of 2 months, down hill since then .

SkyQ was so much better

This message was authored by: ME+ZULU

Re: Sky glass menu not working

Mine is working, didn't need to do anything 

This message was authored by: CatCat1

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

The issue is now solved and all systems now working.

This message was authored by: Chrisee

Re: Rubbish sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Floral1 my system now working normallu 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: StuTheEagle

Re: Sky glass screen stuck on sky cinema, won’t load from remote

Looks like they have rolled back the update as we are back on Entertainments OS1.0. Now working again.

This message was authored by: dewbre

Re: Sky glass not loading error message and no support available ?

Have you tried using voice control? I used mine to say TV guide and it took me to that and now mine is back to normal. Hopefully that will work for you bi gave up ringing Sky as wait was estimated as 40 minutes 🤦‍♀️

This message was authored by: correen+greege

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Mine seems to be working now

Correen Gregge
This message was authored by: Floral1

Re: Rubbish sky glass

It's a daily problem with Sky Glass 

constant freezing Tv 

not loading pages 

now today it's stuck on sky cinema 

we pay a lot of money For What! 

then try to call and lines are always so busy 

can't wait to cancel my sky glass 

This message was authored by: BoatNick

Re: Sky glass

Just rung them and their message says there is a known problem

This message was authored by: Chrisee

Re: Sky glass not loading error message and no support available ?

Posted by a Superuser, not a Sky employee. Find out more

Sky engineers report a fix has been applied around 8.20am and the system should be working normally. Can confirm myown puck is going to the proper home screen from the remote. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: correen+greege

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Mines working now

Correen Gregge
This message was authored by: Ifonefreek

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

@Everyone - I just rebooted my Sky glass - turned off at mains and back on again - NOW ALL OK!!!!

This message was authored by: JohnBen

Sky Glass Access 3rd February

Had been trying since 5:30 am to move on from Sky Cinema but it was stuck on that screen with no response from the "home" button on the remote. All usual reboots tried. See now having gone back on that normal service has resumed. What's going on Sky. Already quite concerned with this system and the number of freezes and reboots that have to be endured. Seriously thinking about going back to the satellite where never had anything like the number of probs.Glass gives

This message was authored by: Chrisee

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@BoatNick Issue should now be fixed if you want to try.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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