Sky Box won’t connect to internet

[Joanne2526]

Trying to use on demand on sky + HD box however when trying to connect to my WiFi via WPS or password, I get an error message saying:

There has been a problem connecting to the network. Please check your settings and try again.

Checked everything, all seems to be working. Signal strength is 58% and downstairs sky box is connected fine. Just seems to be the upstairs one I’m having difficulty with. 

Have also rebooted the router but still makes no difference. 

[Mark39]

@Joanne2526 ; put your Sky box in standby then switch off at the plug. Also switch your broadband router off at the plug. Wait 30 seconds before turning your router back on, and a further 4 minutes before restarting your Sky box. Then try again to connect. 

[SarahLew]

I’m also trying to use on demand on sky + HD box however when trying to connect to my WiFi via WPS or password, I get an error message saying:

There has been a problem connecting to the network. Please check your settings and try again.

Checked everything, and internet is working fine! 

Have also rebooted the router but still makes no difference. 

[Mark39]

@SarahLew have you tried the solution already suggested?

[SarahLew]

The internet button is connected on the sky box but demand still won’t connect! Just says failed in the settings.

[GPXB]

Hi! Did you ever get a solution for this? I have the same problem and feel like I've tried everything. I've even replaced the sky box with a refurbished one, re-paired the card and updated the software but still just get the "failed" message with no obvious way to connect to the WiFi - the red "reset" button does nothing. 

[Chelseak494]

I'm having this exact problem today. Won't even find my broadband router let alone connect to it. It's useless. Disconnects itself all the time. All other devices ie phone, google home is connecting but not sky 

[Mark39]

@Chelseak494 tried the suggestion in my reply to the OP?

[Chelseak494]

@Mark39 @Tried everything. Thinking I'm going to have to ring for an engineer maybe 🤔

[Voxaxe]

I have tried everything to get my box to connect to my router wirelessly it keeps coming up with failed.

I have unplugged both router and box taking card out of the box and putting it back in. I have attempted everything to get it to work for the past two days. It was working fine prior with no problems and now I can't even get it connected.

Is this an issue with the box itself ? Or a sky issue because I even have a booster in my house for the internet and I am still having issues but every other device works fine.

[Paul-1]

I changed broadband provider from Sky to Now TV & when I connected the Now TV router, I thought I'd save a load of problems by changing the SSID & password to the old one (the same as Sky) which worked ok but the Sky TV box wouldn't connect, saying the password was wrong but it definitely wasn't. I then chose a different option on the initial connection page (the top one, 'Sky router', even though it's technically not a sky router, it's a Now TV router...) but, upon pressing the WPS button as requested, the Sky box connected to the Now TV router!

Hope this helps you too!

[Dolly+rose]

Sky +HD box needs to connect Ro broadband.  After following sky guide still won't connect.  Won't connect to Catch up or my Apps ??

[Fkpp]

Can't download or get on demand

[Mark39]

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@Fkpp wrote:

Can't download or get on demand

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What's happening? Error message? What have you tried?