Setup Guidance

[pughie]

Hi, I still have my Sky broadband but 'd like to try setting up Sky Q with another internet provider. I have Sky and another provider broadband currently. I have a Sky mini box, as well as the main Sky main box and Sky Q router. Ideally I'd like to connect the main Sky Q box via ethernet to the second provider and then connect the mini to that box. What would the process be?

[jamesn123]

@pughie 

Whats the reason for having two internet providers and mixing them?

The only way your Sky Q system will work is if the Q box and minis are all connected to the same network

[pughie]

New broadband is Satellite and I want to be 100% sure everything works OK before terminating the Sky broadband. I got the main box working via ethernet on the new broadband but the mini box wouldn't connect to the main box, kept failing. 

[TimmyBGood]

@pughie 

The Mini is probably very confused because it has been in a mesh with the main Q box and the Sky Hub, and now it's feeling lonely.  You probably need to have the Sky Hub switched off, then do a network reset on the Mini and WPS it with the main Q box.

[jamesn123]

@pughie 

Is it traditional satellite broadband or Starlink? Sky Q isnt compatible with traditional satellite broadband. 

[pughie]

It's Starlink, should that be OK?

[jamesn123]

@pughie 

Starlink should be okay due to its low orbit low latency nature