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This discussion topic is read only This discussion topic has been answered Discussion topic: Router logs

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This message was authored by: Davastater7

Router logs

Hi, 

I am having issues with my Hive as it drops out on nearly a daily basis.. and I have split the 2.4 and 5ghz signals to no joy. It has been escalated to Third Line support but they want me to send them my router logs. Can anyone help me in obtaining these? 
Thanks in advance 


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This message was authored by: cookiemonsteruk Answer

Re: Router logs

Posted by a Superuser, not a Sky employee. Find out more

@Davastater7 

 

Type 192.168.0.1 into a web browser

Along the top go to support

Enter username and password

Copy and paste or screen shoot the syslog

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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This message was authored by: cookiemonsteruk Answer

Re: Router logs

Posted by a Superuser, not a Sky employee. Find out more

@Davastater7 

 

Type 192.168.0.1 into a web browser

Along the top go to support

Enter username and password

Copy and paste or screen shoot the syslog

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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