Rising cost of billing

[Shazzabear]

I returned to sky so I could be safe in the knowledge that I manage my bills easier and I can see that I negotiated a large reduction of costs in comparison to what BT were charging

after changing address I have notice my account has gone from approx £72 per month to £98 I am aware that while I took on sport for a month while wanting to watch the olympics etc and was told I could  terminate the sky sport anytime, well I can't and have seen my bills now creep up to £98 a month, you do not make it easy to reduce package I cannot find where I can terminate channels I only asked to have for a short period of time snd cancelling has been impossible!!! I have been distracted with other personal issues going on so I have a small amount of head space to reduce my bills, please and trim my bill to an acceptable amount or first chance I have I will be moving, thank you

[TechmanagerMal]

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@Shazzabear wrote:

I returned to sky so I could be safe in the knowledge that I manage my bills easier and I can see that I negotiated a large reduction of costs in comparison to what BT were charging

after changing address I have notice my account has gone from approx £72 per month to £98 I am aware that while I took on sport for a month while wanting to watch the olympics etc and was told I could  terminate the sky sport anytime, well I can't and have seen my bills now creep up to £98 a month, you do not make it easy to reduce package I cannot find where I can terminate channels I only asked to have for a short period of time snd cancelling has been impossible!!! I have been distracted with other personal issues going on so I have a small amount of head space to reduce my bills, please and trim my bill to an acceptable amount or first chance I have I will be moving, thank you

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• Try the Message Us option here - https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[Daniel0210]

@Shazzabear Firstly you may or may not be aware but this is a customer helps customer forum. You’re not talking to Sky Customer Services and they won’t contact you as a result of your post on here. As @TechmanagerMal has posted you can’t cancel all or part of your subscription on this forum. You need to contact Sky Customer Services. You can ring or try the messaging service.

[brianholt]

@Shazzabear you will need to contact sky. Sky sports is either 18 months or 31 days rolling contract so check which you have as you may not be able to cancel. If you arw able you will need ti give 31 days notice. Also note that as discounts end, prices revert to list prices so your monthly cost will increase. 

[Shazzabear]

Not really worried where I'm writing my unhappy email if anyone works for sky it's complicated enough trying to get answers as the whole procedure of trying to get answers is hard work called them today and the lead call w

[Shazzabear]

Unfortunately my last message went before I'd finished 

top and bottom of it is unhappy as trying to canx my sport and unable to asvto complicated tried leaving a message wher I thought someone would take ownership of it even sending it where it should go I'm paying way over the top for my subscription which is why I left BT for so please pass this to where it should be as the lead time tonight on the sky line is 65 mins to get through completely unacceptable agsin

[TechmanagerMal]

• @Shazzabear did you try the link I posted?

[Daniel0210]

@Shazzabear We can't pass your wishes on to anyone at Sky. As the previous posts explain, we are customers here like you. You can’t cancel all or part of your subscription on this forum. You need to contact Sky Customer Services. You can ring or try the messaging service. This link will probably help you. https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand 

Please note cancelling early whilst in your minimum term might incur early termination fees https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early#need-a-hand

[SKY1992bf]

@Shazzabear  You will need to use the messenger service on the link provided by @TechmanagerMal or use another option from those on this link ( just click yes I need more help at the bottom of the link)

https://www.sky.com/help/articles/cancel-sky-tv

this is a customer helps customer forum only with no account access and we can't pass messages on to sky for you

[oj01]

• lead time tonight on the sky line is 65 mins to get through completely unacceptable agsin

@Shazzabear Have you tried holding on the line. I've literally never had to wait more than 10 minutes to get through to a person, regardless of how long the estimate wait time is.