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Discussion topic: Getting hold of a physical person!

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This message was authored by Belligerent This message was authored by: Belligerent

Getting hold of a physical person!

I signed up to Sky a few months ago, but had to cancel the engineers appointment, so actually have no Sky in my house. I was away because my Mum passed away and I think I received some calls when I was getting all Mum's stuff sorted but I can't be sure beause I was in such a daze. I have been receiving threatening emails and letters saying that I owe them money and they are going to "cut off my service", which I don't have anyway! I have tried to email, complain, text and ring and cannot seem to get through to an actual person to explain my problem to them. Does anyone have a secret number or email I can use. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Getting hold of a physical person!

Posted by a Superuser, not a Sky employee. Find out more

@Belligerent 

If you have Sky Mobile or Sky Talk you can ring (free) by dialling 150, otherwise you can contact Sky through this link. The ‘Need More Help’ at the bottom of the page will provide a 0333 phone number.
https://www.sky.com/help/home 
ROI: If you are in Ireland, in the very bottom right corner of the link change the flag to the ROI to obtain the relevant 0818 number.
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are sometimes a bit quieter.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
This message was authored by Mark39 This message was authored by: Mark39

Re: Getting hold of a physical person!

Posted by a Superuser, not a Sky employee. Find out more

@Belligerent Sky have seen your post and one of the Community advisers may be able to help you via the forum. Look out for a blue chat 'bubble' during the afternoon,  towards the bottom of the page and an invitation by email or Private Message to chat online.

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