Resume viewing of a recording?

[Bill1968]

Just had Q installed and have a query about resuming the viewing of a program still recording.

The show had been recording for just over an hour before I started to watch said recording. As I was fast forwarding through much of it, I soon caught up with the end of the recording. The feed then switched to the 'live' airing of the show as you would expect.

At this point I switched channels for approximately 45 minutes before returning to the recording. Now naturally I expected the recording would resume from the point at which I stopped, giving me approx 45 minutes of recording to play with, but as soon as I hit the fast forward button, it immediately caught up with the end of the recording.

Where did that 45 minutes of recording go?

[oldfella]

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@Bill1968 wrote:

Just had Q installed and have a query about resuming the viewing of a program still recording.

The show had been recording for just over an hour before I started to watch said recording. As I was fast forwarding through much of it, I soon caught up with the end of the recording. The feed then switched to the 'live' airing of the show as you would expect.

At this point I switched channels for approximately 45 minutes before returning to the recording. Now naturally I expected the recording would resume from the point at which I stopped, giving me approx 45 minutes of recording to play with, but as soon as I hit the fast forward button, it immediately caught up with the end of the recording.

Where did that 45 minutes of recording go?

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Hi @Bill1968 

It's because you were watching the same channel that was recording (when you caught up with live TV).

This will not give you the correct point to continue watching .

If you tune to or inadvertently watch a channel that is recording continue will not function correctly.

[nigea99]

HI @Bill1968 there is a difference between recording a specific programme  & using live pause/resume

Live pause / resume only buffers the programm you are on (for approx 1 hour).

As soon as you move away from it in any way it stops recording - if you switch to another channel it will buffer that channel you changed to  &  if you watch  somthing else - say a different recording - it ceases to buffer the last channel,

It only continues to buffer when you return & only from te point at which you return

Thus if you want to ensure you can catch up on a programme then it is much saferto press the record button to make sure it is properly recorded & available from the recordings section - SKY Q is very versatile and the later boxes allow up to 6 hannles to be recorded at the same time

BTW if you press record just once it also sets the series link to automatically record the next in the series but if you double press it, it only records that single programme

[oldfella]

Hi @nigea99 

When you said

'As soon as you move away from it in any way it stops recording -'

Obviously  here you are mixing up recording and buffering.

The OP was recording a channel and fast forwarded to the end of the recordings which switched him to live TV.

However the program would still be recording (not buffering) and the recording would continue when he changed channels.

This issue is that because he was watching the live channel that was recording it lost the continue function.

[Bill1968]

Sorry, I don't really understand.

Let's say the program is 3 hours long.

I start the recording (with the channel selected) and then decide I want to read a book. An hour later I start watching the recording and fast forward through much of it until I catch up to live TV.

Then I decide I want to watch another channel while the recording continues, so I switch the channel. 30 minutes later I go back to the recording. Surely then I should have 30 minutes of the recorded program to watch??

[Bill1968]

Hi, @oldfella, thanks for your help.

How, then, do I ensure the (partly) viewed recording resumes from the point I stopped?

[pjhaahl]

@Bill1968 

Stay off the live channel while its recording

[nigea99]

hi @Bill1968 sorry if I misunderstood your first post and confused you speaking about live buffering.

Simply on SKY Q if you are recording a channel but then watch it live the 'last point watched' marker moves to where you last watched  live  which may be much later than the point you watched earlier. 

This catches out a lot of people 

Unfortunately you have to navigate through the recording to find the point you were originally at  - the system no longer knows what it was - so best not to watch live (even for a brief moment) if you want to retain position

BTW navigating in recordings I find is best done with voice control :

 handy controls are :
Skip nn minutes
Go To nn minutes
Back nn minutes

You can use hours, minutes & seconds or mix e.g. Go to 1hour 15 minutes

Skip nn minutes is very handy for adverts and you get used to the length on regular used channels (Many are around the 4 minute mark)

You can also say Go To Start

[Bill1968]

Hi, @nigea99 

Thanks for explaining. 

Well that's going to be an annoying little quirk of Q.

1 - 0 to good old Sky +

[oldfella]

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@Bill1968 wrote:

Sorry, I don't really understand.

Let's say the program is 3 hours long.

I start the recording (with the channel selected) and then decide I want to read a book. An hour later I start watching the recording and fast forward through much of it until I catch up to live TV.

Then I decide I want to watch another channel while the recording continues, so I switch the channel. 30 minutes later I go back to the recording. Surely then I should have 30 minutes of the recorded program to watch??

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Hi @Bill1968 

It is correct that you have 30 minutes of the Program unwatched - yes.

However the Q box loses the point that you have watched upto.

It's always the same if you try record a program that you are watching.

When you want to record a program that is currently on you have to tune away from the channel before you start recording it if you want continue watching to function correctly.

The same thing can happen if a preset recording is being made and you are channel hopping and tune to the channel that is being recorded.  When you do this the Q box registers the recording as being watched even if you only viewed it briefly.   This will then mess up the continue watching point.

You will see many complaints of customers saying that when they go to watch a recording it doesn't start playing from the beginning and shows as part watched.

This is either because they have briefly or inadvertently tuned to the channel while it was recording.

You will probably understand better with more use.

[Bill1968]

@pjhaahl 

So if I record the channel from the planner, and never select it during the recording, the viewing of the recording will behave as it did with my old Sky+ box?

[pjhaahl]

@Bill1968 

Yes.

[oldfella]

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@Bill1968 wrote:

So if I record the channel from the planner, and never select it during the recording, the viewing of the recording will behave as it did with my old Sky+ box?

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Correct @Bill1968 

See my previous post for fuller explanation

[Bill1968]

Thanks, @oldfella , that's much clearer now. Can't believe Sky hasn't done anything if it's catching so many people out!

[nigea99]

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@Bill1968 wrote:

@pjhaahl 

So if I record the channel from the planner, and never select it during the recording, the viewing of the recording will behave as it did with my old Sky+ box?

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I think I need to make it clear it is not watching the recording whilst it is recording that affects this - it is viewing the channel that it is recording that sets the marker.

Edit  I see you have now sussed it out from @oldfella 's post  whilst I was typing